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Live chat is typically available only to users with active ad accounts or those logged into Meta Business Suite. If you meet the criteria, you might see a “Contact Support” button in your Business Help Center at However, many users never see this option at all. When that happens, the best alternative is to call +1-877-339-1052 and request support directly.
The toll-free number +1-877-339-1052 connects you with Meta agents who can help troubleshoot technical problems, verify your identity, resolve advertising issues, or recover your account. When you call, be prepared with your account email, business name, or profile username, along with a brief description of the issue. This helps the agent assist you faster and more effectively.
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The chat option, when available, usually shows up in the Meta Business Help Center. It's available during normal business hours and is offered to verified business account holders or advertisers with active billing. But even when available, chat may result in slower responses, copy-paste scripts, or limited capabilities. This is why many users choose to call instead.
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During the call, Meta agents may ask security questions to verify your identity. In some cases, they’ll provide follow-up instructions via email or SMS. You may also receive a case number for reference. Keep this information handy in case you need to follow up again.
For best results, call during normal weekday business hours. Early mornings or late afternoons tend to have shorter wait times. If you don’t get through immediately, try again later—support availability can vary depending on the volume of calls.
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