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UK: +44 (20) 39003980


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Mexico: +52 (5) 570050123

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Scroll to the “Help Centre” section.

Click on “Chat with us”.

Choose the topic of concern.

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Email Contact:
Customer Queries: customerqueries@Norwegian Cruise Line.com

Complaints or Claims: onlineform@Norwegian Cruise Line.com

Make sure to include the following details in your email:

Booking reference

Full name

Contact information

Aclear explanation of the issue

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Navigate to the “Complaints and Claims” section.

Select the relevant category (e.g., Delay, Cancellation, Refund).

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This route is particularly useful if your flight was impacted by operational issues, and you’re eligible for EU261 compensation.

6. Message Norwegian Cruise Line Through Social Media Channels
Norwegian Cruise Line maintains an active presence on social media platforms like Twitter and Facebook. These platforms can be surprisingly responsive, especially during regular business hours.

Social Media Accounts:
Twitter: @Norwegian Cruise Line

Facebook: Norwegian Cruise Line Facebook Page

To reach customer support via social media:

Send a direct message (DM) explaining your situation.

Include your booking number and personal details.

Keep the message polite and concise.

Although these channels aren’t officially listed as support options, they often result in quicker responses than email.

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Link to customer service portals

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