Contract Embroidery Order Flow

Contract Embroidery
Timeline of an Order:
  1. Input the order into Shopworks as soon as you get information from the customer.   This will allow the receiving department to check it in.
    1. The customer must provide a PO with all the information of the order.
  2. Send Order approvals through Shopworks:
    1. Art Approval
    2. Order approval: Must have a ship date. Production days start after goods are here and art approved.
    3. You are NOT allowed to send pricing in the email bodies for approval. Everything has to be a PDF out of Shopworks.  This will allow co-workers to find the pricing.
Rushes: We have a standard production time-line. We have to train our customers to start thinking ahead. We can’t accommodate all rushes that disrupt the flow of our production schedule.
We ship Fed Ex ground unless the customer requests something else.
We use the Priority Mail for Alaska shipments.
FOB Milton: Once the order leaves Northwest Embroidery, the customer owns it. We aren’t responsible if the order doesn’t arrive on time from a common carrier.