Contract Embroidery
Timeline of an Order:

1. Input the order into Shopworks as soon as you get information from the customer.   This will allow the receiving department to check it in.
   1. The customer must provide a PO with all the information of the order.
2. Send Order approvals through Shopworks:
   1. Art Approval
   2. Order approval: Must have a ship date. Production days start after goods are here and art approved.
   3. You are NOT allowed to send pricing in the email bodies for approval. Everything has to be a PDF out of Shopworks.  This will allow co-workers to find the pricing.

Rushes: We have a standard production time-line. We have to train our customers to start thinking ahead. We can’t accommodate all rushes that disrupt the flow of our production schedule.
 
Shipping:
We ship Fed Ex ground unless the customer requests something else.
We use the Priority Mail for Alaska shipments.
FOB Milton: Once the order leaves Northwest Embroidery, the customer owns it. We aren’t responsible if the order doesn’t arrive on time from a common carrier.