Difference between a CSR and Inside Sales Rep Policy

Difference between a CSR and Inside Sales
  • Answers phones, emails, questions, problems
  • Enters new customer orders
  • The sole point of contact for repeat orders.
Inside Sales
  • Sells new business (new customers or new stuff you now offer old customers)
  • Takes no orders. They don’t enter orders.
  • Answers no questions about orders that have already been taken care of.
  • Responsible for the top 20% of accounts