Poor Customer Relationships by Rep Disciplinary Process
POOR Customer Relations Example
i.e. Email from a customer to Erik
Hey Erik, a month or so back I called and asked for Tracey and I was told that she no longer works there. I said “O.K., what kind of specials do you have on hats”. She replied with “look on our website” and I politely said “O.K.” i didn’t catch her name and I should have asked. I thought you should know.
Also I want to order some hats but have someone with a set of customer service skills contact me via phone. Thanks Ron
i.e. Email from a customer to Erik
Hey Erik, a month or so back I called and asked for Tracey and I was told that she no longer works there. I said “O.K., what kind of specials do you have on hats”. She replied with “look on our website” and I politely said “O.K.” i didn’t catch her name and I should have asked. I thought you should know.
Also I want to order some hats but have someone with a set of customer service skills contact me via phone. Thanks Ron
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1Verbal Warning
- Discuss the situation with your supervisor.
- Supervisor to help the employee with overcoming the issue
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2Written Warning
- Written warning by supervisor and Operations Manager.
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3TerminatedYou will no longer be employed. Non-Compete Agreement will be in effect. You can not work with a competitor and bring confidential information you received while employed at NW Custom Apparel