Help Topics NWCA

Questions a CSR will ask before a customer places an order

These simple questions will help you qualify a customer. 
  1. 1

    How many shirts are you needing and when?

  2. 2

    What are you using the shirts for?

  3. 3

    Do you have a budget?

  4. 4

    Do you have vector or high-resolution artwork?

    1. Could you email me your artwork?
    2. Size and location for embroidery and DTG?
    3. How many ink colors for screen-printing?
  5. 5

    Additional Qualifying Questions:

    1. Where was your last embroidery/printing company falling short?
      1. How can I improve this experience?
    2. What are your typical order quantities and frequency?
      1. You want to get an idea of what type of account you are dealing with and how far we are willing to go to secure this account.
      2. This is for the customer to reference the job. It can be a number or a name. Ask the customer for a PO number.