Help Topics NWCA

Backorder Procedure

Backorder Process
We will be proactive and keep our customers up-to-date with backorder statuses.
  1. 1

    The vendor is out of stock:

    1. The purchasing dept. notifies the sales rep.
      1. When the backorder will arrive
      2. Suggest an alternative item
  2. 2

    Customer Updates on backorders

    1. The purchasing dept. emails WEEKLY updates to the customer and copies sales rep
      1. Expected due date of the backorder