Ted Talk

In 12 quick minutes, David Brownlee highlights his seven secret tips to producing exceptional customer service.

He gives examples of potential sales and customer service questions and shows you how to tackle each one. His goal is for customer service agents to always be trying to exceed customer expectations.

In this video, Mark Sanborn talks about his move to Denver, where he met his new mailman Fred.

Fred might have seemed like an ordinary mailman, but he went above and beyond for Mark. He even went so far as helping fix a mistake made by a shipping company that was in no way tied to him.

Fred made incredible efforts to take his job as an opportunity to truly support his customers. These efforts inspired Sanborn in writing his book The Fred Factor about how exceptional customer service can often not even cost a cent.

Celeste Headlee uses her experience working as a radio show host to describe the ingredients to a better conversation.

Some of her rules include asking open-ended questions, admitting to not knowing something, and listening without distraction. She captures attention with her easy-to-remember, actionable rules that can highly improve conversations you have with your customers.

This video from HubSpot Academy is a brief overview of the key skills that make a great customer support professional. This training video could be helpful for onboarding new team members or helping new managers cultivate great employees.

Don Crawley lays out the five common mistakes that customer service reps make when conversing with customers. Some of the mistakes include seeming uninterested, not listening, and focusing on ourselves rather than seeing the customer’s perspective.

Crawley doesn’t just recognize these mistakes. He also shows you ways to avoid these situations and improve conversations with customers.

In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry.

He brings in an interesting point that customer service is not about marketing strategies, but about the attitude customer service reps bring to the table.

Customer service, in his eyes, is a matter of having knowledge that you then share with customers. It can be a very welcoming relationship because they choose to learn from you, and you subsequently take on the task of improving their lives.

In this video, Ross Shafer shares a story of how a Marriott employee giving him a free Coke had a dramatic effect on his loyalty and advocacy as a customer. The story goes to show how the smallest of gestures can have a huge impact on the customer, and how going an extra step can pay off in dividends for reps on the front lines of customer service.

In this HubSpot Academy video, Amanda Slavin shares her tips that are applicable for marketers and customer service pros alike about how to cultivate brand loyalty and affinity among your customers. These high-level insights will help any professional improve their brand and customer perception.

In this video, Mark Sanborn shares the story of getting to know his mailman, and how Fred proceeded to wow him by going above and beyond the call of duty to provide an exceptional customer experience. You'll be inspired and moved by the conversation they shared, which teaches another lesson on the impact of doing as much as you can to help the customers you connect with.

Watch this training from Michael Redbord, the GM of HubSpot Service Hub, to learn how customer support, service, and success teams can work with their customers to solve their problems, proactively advise them, and help them achieve results that will pay off for your business, too.

Ryonet

Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone 

Don't know what to talk about with someone? Do you hate uncomfortable silence? Want to become a better conversationalist? In this video, I will teach you the FORD method of conversation. "FORD" stands for Family, Occupation, Recreation, and Dreams. These are perfect topics for conversing with anyone, including people you don't know very well. I will give you many examples of FORD questions to ask. You can use these questions to keep a conversation going and connect with people. FORD is a great tool for anyone who wants to improve their small talk skills and become more likeable

What’s the goal of small talk? Think of small talk as a way to A.) learn about each other or learn what’s new with each other, B.) see if you connect on anything and want to form or strengthen a relationship, and C.) enjoy yourself. This video will show you how to do that without asking a bunch of questions and making it feel like an interview, and avoid forced conversation or awkward silences.

If you’ve been watching this channel for a while you might have realized that the most interesting and useful psychological tricks that we talk about are not taught in school. Good news is, that’s where we come in!  In this video, we’re going to cover 5 psychological tricks that can get you more of what you want from life, more easily. These are very useful in scenarios where you’re trying to persuade someone.

This video seems quite hypocritical, especially on this channel. Mainly because we talk a lot about impressing others, how to seem cool, confident and general tips to increase your charisma. However, there is a fine line between genuine charisma and people pleasing, and the latter is exactly what we DON’T want. So today, let’s dive into the subtle signs of people pleasing that you are likely doing so we can solve them and crush them for good!