Customer Service:

• Greet Customers
• Superior Customer Service is #1

Direct customers to correct department or salesperson
Help customers with basic questions and product knowledge

• Answering Phones

Gather information from incoming caller
Transfer call to correct department or salesperson, intercom
Take message and pass on message to proper person

Shopworks:

• Looking up Information

Find Customers
Find Orders
Find Salesperson assigned to accounts
Find Status of an order

• Entering Information

Entering Marketing Leads
Entering Notes on Customers, Orders, Sales Leads
Enter Basic Orders

Computer Skills:

• Be comfortable with basic functions of the computers
• Run Credit Cards on the machine and in shopworks

Start up, Shut Down
Opening, closing basic programs (Shopworks, E-Mail, Microsoft Office)
Saving, Retrieving Saved files

• E-mail

Understand office E-mail policies
Be able to accurately send messages and correspondence via E-mail

Administrative:

• Catalogs
• Using Avochato to Text for customer pickup

Be able to find catalogs, price sheets
Keep shelves stocked with Catalogs

• Use of Fax Machine, Copy Machine