Difference between a CSR and Inside Sales
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1Difference between a CSR and Inside SalesDifference between a CSR and Inside Sales
CSR- Answers phones, emails, questions, problems
- Enters new customer orders
- The sole point of contact for repeat orders.
- Sells new business (new customers or new stuff you now offer old customers)
- Takes no orders. They don’t enter orders.
- Answers no questions about orders that have already been taken care of.
- Responsible for the top 20% of accounts