Help Topics NWCA
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Office
How to Use Jive Phone Procedure
How to Use Jive Phone Procedure
1
How to use our Jive Phones
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More about Office
12 Important Production Skills a CSR will learn their first week
Ad Specialties
Answering Phones (Sales Rep Sick)
Answer Phone Tips for New CSR
Applying Customer Credit Card Payment in Shopworks
Art Charges
Backorder Policy
Backorder Procedure
Black Friday Website
Buddy Program, CSR Training
Calculating Margin On Product
Cause Marketing Donations
Changes in Shipping Address Orders In Process
Classifying Customers
Computer Problems
Contract Embroidery Guide
Contract Embroidery Order Flow
Contract Order Writing Pre-2013
Corporate Webstores Uses and Selling Tips
Covideo to Schedule Appointments
Covideo "Video To Customers"
Creating New Artwork. Design # and Work Order #
Credit Card Authorization Sheet for Customers
Credit Card Machine Procedure
Credit Policy
CSR Digital Print Skills to Know
CSR Job Duties, Description 2020 Policy
CSR responsibilities when a sales rep is out of the office
CSR Skills to learn in 90 days
Customer Appointment Policy
Customer Complaint Procedure
Customer Complaints that will Not be tolerated
Customer Credit Memo Procedure
Customer Dating Game
Customer Pickup
Customer Service Expectations
Customer Service Expectations "Sunshine Law"
Customer Service Tips to Remember
Customer Service Videos Procedures
Customer Supplied Garments Policy
Dealing with customers that want special pricing and deals
Difference between a CSR and Inside Sales
Difference between a CSR and Inside Sales Rep Policy
DTG Printing Guide Download
Emblems Pre-2010
Embroidery Art Flow
Embroidery Order Flow Pre-2013
Embroidery Placements
Emergency Vendor Contacts
Employee Purchases Policy
Erik Vacation Employee Assignments
FAQ's for New Customer Service Rep
FileMaker – Field Find Operators
Garment Drop Off Form
Garment Waiver: Customer Supplied Garments DTG
History of NW Embroidery/Custom Apparel
Holiday Pop Up Shop (entering the order)
How a CSR Directs Leads and Accounts
How to process a DTG order
How to Use Jive Phone Procedure
Industry Assignments for CSRs
Inksoft Online Store
Inside Sales Mission & Core Values
Interview Questions
Jab, Jab, Right Hook
Janitor
"Laundry Orders" Policy (Styles, Colors, Sizes) 25% Surcharge
Locking Doors and Closing Buildings
Logins and Passwords
L&P Printing Booking Production Space
Manage Orders Setting Up a Customer
Marketing Channels
Mission Statement and Core Values
Monogram Procedure
New Hire Training
Office Cleaning
Old Filing Systems before 2008
Online Store Sales Rep Ideas from Marshall (consultant)
Order Entry Checklist
Order in Process Customer Welcome Journey
Organizational Chart
Organize Showroom
Our Credit References to give to vendors
Our customers, services and values
Outside Sales Order Processing
Patch and Emblem Orders Policy
Poor Customer Relationships by Rep Disciplinary Process
Preferred ASI Vendors: ETS, Iclick, Bag Makers
Pre-Flight Artwork Policy
Pre-paid Order
Prepaid Orders with Shipping Freight
Printing Personal Design Policy
Production Manager Absent Procedure
Providing Good Artwork
Purchasing Wufoo Order Form for Sales Reps
Questions a CSR will ask before a customer places an order
Rush Order Procedure
Sales Meeting Agenda
Sales Rep on Vacation
Sample Policy
Samples Returning to Sanmar
Sanmar University Policy
Screen Printing Revised
Selling Direct to Garment Tips
Shopworks Parts Cheat Sheet
Shopworks PDF Printing Error
Shopworks Training Videos
Sick Pay
Steve DTG Samples for customers
Stock Emails in Activities
Table Touch ( order in process check-in calls)
Testimonials by customers. How to get them
Thanksgiving Work Schedule
The 7 C's of Product Suggestion by Sanmar
The Business of T-Shirts by Mark Venit
Trademark Design Policy: Direct-to-Garment
Turn Around Time
Vendor Contact List
Videos for Meetings
Web Store Presentation in Power Point
What is Good Embroidery
WOW Samples and Ken Appointments 2020
Writing a Professional Email
