Office

• 12 Important Production Skills a CSR will learn their first week
• Ad Specialties
• Answering Phones (Sales Rep Sick)
• Answer Phone Tips for New CSR
• Applying Customer Credit Card Payment in Shopworks
• Art Charges
• Backorder Policy
• Backorder Procedure
• Black Friday Website
• Buddy Program, CSR Training
• Calculating Margin On Product
• Cause Marketing Donations
• Changes in Shipping Address Orders In Process
• Classifying Customers
• Computer Problems
• Contract Embroidery Guide
• Contract Embroidery Order Flow
• Contract Order Writing Pre-2013
• Corporate Webstores Uses and Selling Tips
• Covideo to Schedule Appointments
• Covideo "Video To Customers"
• Creating New Artwork. Design # and Work Order #
• Credit Card Authorization Sheet for Customers
• Credit Card Machine Procedure
• Credit Policy
• CSR Digital Print Skills to Know
• CSR Job Duties, Description 2020 Policy
• CSR responsibilities when a sales rep is out of the office
• CSR Skills to learn in 90 days
• Customer Appointment Policy
• Customer Complaint Procedure
• Customer Complaints that will Not be tolerated
• Customer Credit Memo Procedure
• Customer Dating Game
• Customer Pickup
• Customer Service Expectations
• Customer Service Expectations "Sunshine Law"
• Customer Service Tips to Remember
• Customer Service Videos Procedures
• Customer Supplied Garments Policy
• Dealing with customers that want special pricing and deals
• Difference between a CSR and Inside Sales
• Difference between a CSR and Inside Sales Rep Policy
• DTG Printing Guide Download
• Emblems Pre-2010
• Embroidery Art Flow
• Embroidery Order Flow Pre-2013
• Embroidery Placements
• Emergency Vendor Contacts
• Employee Purchases Policy
• Erik Vacation Employee Assignments
• FAQ's for New Customer Service Rep
• FileMaker – Field Find Operators
• Garment Drop Off Form
• Garment Waiver: Customer Supplied Garments DTG
• History of NW Embroidery/Custom Apparel
• Holiday Pop Up Shop (entering the order)
• How a CSR Directs Leads and Accounts
• How to process a DTG order
• How to Use Jive Phone Procedure
• Industry Assignments for CSRs
• Inksoft Online Store
• Inside Sales Mission & Core Values
• Interview Questions
• Jab, Jab, Right Hook
• Janitor
• "Laundry Orders" Policy (Styles, Colors, Sizes) 25% Surcharge
• Locking Doors and Closing Buildings
• Logins and Passwords
• L&P Printing Booking Production Space
• Manage Orders Setting Up a Customer
• Marketing Channels
• Mission Statement and Core Values
• Monogram Procedure
• New Hire Training
• Office Cleaning
• Old Filing Systems before 2008
• Online Store Sales Rep Ideas from Marshall (consultant)
• Order Entry Checklist
• Order in Process Customer Welcome Journey
• Organizational Chart
• Organize Showroom
• Our Credit References to give to vendors
• Our customers, services and values
• Outside Sales Order Processing
• Patch and Emblem Orders Policy
• Poor Customer Relationships by Rep Disciplinary Process
• Preferred ASI Vendors: ETS, Iclick, Bag Makers
• Pre-Flight Artwork Policy
• Pre-paid Order
• Prepaid Orders with Shipping Freight
• Printing Personal Design Policy
• Production Manager Absent Procedure
• Providing Good Artwork
• Purchasing Wufoo Order Form for Sales Reps
• Questions a CSR will ask before a customer places an order
• Rush Order Procedure
• Sales Meeting Agenda
• Sales Rep on Vacation
• Sample Policy
• Samples Returning to Sanmar
• Sanmar University Policy
• Screen Printing Revised
• Selling Direct to Garment Tips
• Shopworks Parts Cheat Sheet
• Shopworks PDF Printing Error
• Shopworks Training Videos
• Sick Pay
• Steve DTG Samples for customers
• Stock Emails in Activities
• Table Touch ( order in process check-in calls)
• Testimonials by customers. How to get them
• Thanksgiving Work Schedule
• The 7 C's of Product Suggestion by Sanmar
• The Business of T-Shirts by Mark Venit
• Trademark Design Policy: Direct-to-Garment
• Turn Around Time
• Vendor Contact List
• Videos for Meetings
• Web Store Presentation in Power Point
• What is Good Embroidery
• WOW Samples and Ken Appointments 2020
• Writing a Professional Email