policy

Returns and Refund Policy -Shoppers

RETURNS AND REFUNDS POLICY


This Returns And Refunds Policy ("Policy") Governs The Return Of Good(s) And/or Service(s) Purchased By The Shopper Through The RetailGPT Platform, Including The Refunds Associated With Such Returns.

Any References To "We," "Us," Or "Our" Within This Policy Shall Refer To The RetailGPT Platform. 
Any References To "You," "Your," Or "User(s)" Within This Policy Shall Be Construed As References To The Shopper(s).

This Policy Applies To Shoppers Who Use The Platform To Place Orders For The Purchase Of Good(s) And/or Service(s). 

By Using The Platform, You Agree To The Returns And Refund Terms Outlined In This Policy. This Policy Is A Part Of And Is To Be Read Along With The General Terms And Conditions Of Use. In The Event Of Any Conflict Or Inconsistency Between The Provisions Of The General Terms And Conditions Of Use And This Returns And Refunds Policy, The Provisions Of This Policy Shall Prevail, But Solely For Matters Related To Returns And Refunds.

1. RETURN ELIGIBILITY:

  1. Acceptance of Returns: Returns Shall Only Be Accepted For Goods And/or Service(s) That Meet The Specific Eligibility Requirements Established By The Retailer From Whom Such Goods And/or Services Were Purchased And Availed, Respectively. The Retailer Retains The Sole Discretion To Determine The Eligibility Criteria For Returns.
  2. Timeframe for Return Requests:  A Return Request Will Be Processed Only If It Is Initiated Within The Designated Timelines Set By The Retailer For Each Category Of Goods And/or Services. These Timelines May Vary Depending On The Type Or Category Of The Goods And/or Services Purchased And Shall Be Explicitly Outlined By The Retailer At The Time Of Purchase.
  3. Display of Eligibility Criteria and Timelines:The Returns Eligibility Criteria Applicable To The Respective Good Or Service, Including The Specific Timelines For Requesting A Return, Shall All Be Clearly Displayed On The Shopper’s Dashboard At The Time Of Purchase. Shoppers Are Required To Review These Details Carefully Before Placing Their Order.
  4. Non-compliance with Return Policy: Where The Returned Good Or Service Fails To Meet The Eligibility Criteria Established By The Retailer, Or Where The Return Request Is Submitted Beyond The Prescribed Timelines, Such Return Shall Be Deemed Ineligible For Processing And Such Ineligibility Shall Result In The Denial Of The Return Request.

2. RETURN PROCEDURE

  1. The Shopper Shall Initiate A Return Request From Their RetailGPT Mobile APP By Following The Steps Outlined Below:  a. select The Relevant Order And Choose The "Return" Option; b. Select The Applicable Reason For The Return As Specified In The Return Option.

  2. Upon Receipt Of A Valid Return Request And Where The Returning Goods Do Not Belong To The Food And Beverage Category, RetailGPT Will Automatically Forward Such Return Requests To The Retailer For Their Approval. 
  3. Once The Request Is Approved By The Retailer, A Unique Ticket Identification Number Shall Be Assigned To Such Return Request And The Same Shall Reflect On The RetailGPT Account Of The Shopper.
  4. Upon Approval Of The Return Request, Provided Such Return Necessitates The Pickup Of The Goods, A Pick-up Delivery Request Shall Be Automatically Generated.  

3. REFUND PROCESS

  1. Upon Approval Of The Return Request, Refunds Shall Be Processed Promptly. In Cases Where Refunds Are Contingent Upon Pick-up, The Refund Shall Be Processed Only Upon The Successful Pick Up Of The Returned Goods.

  2. The Refund Request Shall Be Processed Within The Prescribed Timelines And The Refund Amount Shall Be Credited To The Original Payment Account/mode Used By The Shopper To Complete The Purchase.

  3. Refund Processing Time The Estimated Time Required For The Refund Amount To Be Credited To The Shopper's Account Shall Be Clearly Displayed On The Shopper's Mobile APP. 

4. DISCLAIMER 

4.1 for The Avoidance Of Any Doubt, It Is Hereby Clarified That: 

4.1.1 Role Of RetailGPT:

  1.  The Role Of RetailGPT In The Returns And Refunds Process Is Strictly Limited To That Of A Facilitator. RetailGPT's Platform Merely Serves As A Medium For The Shopper To Raise Return And Refund Tickets.
  2. RetailGPT Does Not Assume Any Responsibility Or Liability For The Outcome Of The Return Or Refund Process. It Does Not Participate In The Decision-making Process Regarding The Eligibility, Approval, Or Amount Of The Refund.

5. CONTACT INFORMATION

Customer Support :For any questions or assistance related to returns and refunds, Shoppers may contact RetailGPT’s Customer Support team at: 


6. MISCELLANEOUS PROVISIONS 

Right To Modify:  RetailGPT Reserves The Right, At Its Sole Discretion, To Amend, Modify, Or Update This Policy At Any Time, Without Prior Notice. Any Such Amendments, Modifications, Or Updates Shall Become Effective Upon Their Publication On The Platform. The Revised Policy Will Govern All Return And Refund Requests Processed After The Effective Date Of Such Changes, As Indicated On The Platform.