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How do I add a Category to a Knowledge Base?
Configure this setting if you want to add a category or multiple categories to your knowledge base.
The screenshot below shows a screenshot of all the categories we have in the knowledge base we created for SweetProcess.
1
Click on the 3-vertical-dots button to reveal a drop-down menu.
2
Click on the "Edit" button.
3
Click on the "Create Category" button.
4
Enter the name of the category you want to add to your knowledge base.
5
Click on the "checkmark" icon to save the name of the category in the knowledge base.