SonicWall - NetExtender RAS Error

  1. 1

    Error message

    Follow this KB If the user reported getting the below error when connecting to VPN(SonicWall NetExtender);

  2. 2

    Run

    -Go to run (Windows key + R) and enter in services.msc and hit enter


  3. 3

    Sonicwall Services

    -Located the Sonicwall services and restart them (Ignore the global VPN service)
        -Sonicwall Client Protection Service
        -Sonicwall Global VPN Client Service


  4. 4

    Restart user machine

    -Restart the user machine and attempt to connect to the VPN again, it should progress normally. 
  5. 5

    Additional Step - If Needed

    Navigate to Windows Device Manager --> Network Adaptors and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes.

    Once it has done the hardware changes try to use the NetExtender.
  6. 6

    End