Late Arrival & No-Show Policy

We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notice allows us to fulfill scheduling needs and keep the clinic operating at its most efficient level, which is especially important for health and safety protocols. Due to our one-on-one treatments, missed appointments are a significant inconvenience to your doctor, the office, and other patients.

This policy is in place out of respect for everyone, including you. Cancellations with less than 24 hours’ notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.

Late Arrival Policy:

Patients are asked to arrive at their appointments before their scheduled appointment time. New patients are to arrive 30 minutes before their scheduled appointment time. Established patients are to arrive 15 minutes before their scheduled appointment time. This allows enough time for the registration process to be completed before the actual appointment time. 

We do not allocate time for a grace period, so we encourage patients to build in time for unforeseen delays they may encounter while traveling to the clinic location for their appointment. If a patient arrives late for their appointment, the patient will be given the option to be seen that day as a walk-in if the schedule permits. The patient can also be rescheduled for a later date and charged for a late cancellation. This process ensures that patients who do arrive on time are seen in a timely manner.

No Show/Cancellation Policy:

A "No-Show" is a patient who fails to appear for a scheduled appointment without providing a 24-hour cancellation notice. Additionally, a canceled/rescheduled appointment that is less than the 24-hour cancellation notice is still considered a late cancellation and is charged as such. There is a $100 charge for all no-shows and late cancellations.

To assist patients in keeping appointments, our office sends reminder telephone calls, text messages, and emails. During the reminder call the patient is offered the opportunity to either confirm or reschedule the appointment. All reminder calls are documented in the patient’s electronic health record (EHR). Following the reminder call (or appointment confirmation), the patient is responsible for canceling or rescheduling the appointment no less than 24 hours before the scheduled appointment.

If the patient’s phone is "out of service" or not receiving calls, the patient is still responsible for keeping the scheduled appointment.

Patients who have three (3) no show appointments and/or cancellations will no longer be permitted to schedule appointments with our practice and will be released from our care.

The Late Arrival and No-Show/Cancellation Policy are each strictly enforced. All fees related to such policies are due at the time of absenteeism and will be charged to the patient.

I agree that I am financially responsible for any charges incurred for missed appointments in which I did not give the required advanced notice.