Archive for the ‘Podcast’ Category

Mark Gray is the chief operating officer at Bottleneck Management. With more than 24 years of experience in the restaurant industry, he has held leadership positions in various organizations, including CEO at BarFly Ventures, director of operations at Yard House Restaurant, and general manager and managing partner at Chili’s. Mark, who joined Bottleneck Management in 2019, has opened over 30 restaurants throughout his career.

Aligning Your Team With Your Business Goals for Sustainable Growth

The restaurant industry was one of the industries most impacted by the COVID-19 pandemic. As the chief operations officer at Bottleneck Management, Mark Gray was saddled with the responsibility…

Keep Reading

Richard Mabe is the regional director of operations at Waltonwood. Passionate about serving, he works closely with a group of independent living, assisted living, and memory care communities. As a licensed nurse, Richard understands the clinical aspects of senior care. Also a licensed administrator in NC, VA and MI, he understands the operational demands in senior care and puts his expertise to work for efficiency.

Implementing Effective Communication Processes in a Major Crisis

Driven by a passion to administer care, Richard Mabe earned a nursing license and found his niche in operations while working at Waltonwood Senior Living.

As regional director of operations…

Keep Reading

Josh Brawley of FWF

Building Your Team From a Cultural Perspective for Success

Starting his career as an entry-level logistics consultant in 2016, Josh Brawley has risen to the position of chief operating officer of FWF (previously Fifth Wheel Freight) through hard…

Keep Reading

Hanan Hit of Xtime

Leading Your Team Through a Major Operational Change

“If it’s not broken, don’t fix it.” The ability of business leaders to question such standards in improving their systems is a gamechanger in business operations.  

As the…

Keep Reading

Janna Retzler of Ten35

Building an Efficient Project Management Team for Operational Excellence

The success of a project hinges on the contributions of the team.  

As director of operations and project management at Ten35, a marketing agency, Janna Retzler built a…

Keep Reading

Victoria Petriw of Widerfunnel

How to Scale the Culture of Your Organization as It Grows

Do your employees resonate with the values of your organization?

Staying true to its value of being real, Widerfunnel creates an enabling environment for team members to tell their truth…

Keep Reading

Kerry Stover is the chief operating officer (COO) at Pariveda Solutions. With more than 20 years of experience in management and technology consulting, he’s an expert in defining the strategy, people, processes, and technology for effecting change. Kerry’s specialties include business and IT strategy, systems planning, technical architecture, solution delivery, and program and project management.

Empowering Your Team With Purpose-Driven Processes and Procedures

Business processes and procedures are most effective when they align with your organization’s purpose. Not only do they enhance your operations, but they also help you take steps to…

Keep Reading

Justin Brown is the COO and head of product at BigMarker, a top-rated webinar and video platform. He’s passionate about building category-defining businesses for success. Over the past 12 years, BigMarker has worked with half of the Fortune 500 companies as it has grown from a small startup to a global company. As COO at BigMarker, Justin plays an integral role in streamlining the operations of the Chicago-based company. His track record includes impacting strategy, product, and marketing at fast-growing companies as well as the big Fortune 500 companies. He has led BigMarker in its massive operational growth and has learned how to prioritize under pressure.

How to Scale Your Business in Response to High Demand Opportunities

Is your business positioned for its much-needed scaling? 

The emergence of the COVID-19 pandemic created a surge in demand for video communication platforms like BigMarker. As chief operating…

Keep Reading

Lokesh Yadagiri is the operations manager at Hunt A Killer, an interactive entertainment gaming company that designs and builds episodic and complete mystery game boxes to subscribers. With a background in mechanical and industrial engineering, Yadagiri joined Hunt A Killer over four years ago with the responsibility of streamlining its operations. Committed to solving complex inventory processes at Hunt A Killer, Yadagiri is the primary point of contact and liaison with the marketing fulfillment and supply chain departments in the organization.

Days of Inventory on Hand: A Successful Inventory Management Strategy

Managing your inventory effectively is a prerequisite for a successful business operation.

Servicing about 130,000 subscribers and processing about 7,000 orders daily, Hunt a Killer adopted the days…

Keep Reading

Keith Westman is the COO at Otus, a Chicago-based ed-tech company that helps schools to streamline their operations.

From Third-Grade Teacher and Middle-School Principal To Efficient COO

Today’s experiences are precedents for future opportunities.

From the classroom as a third-grade teacher, Keith Westman became a middle-school principal and then rose to the position of…

Keep Reading