Privacy Policy

This privacy policy tells you about the way we, SweetProcess, collect information, use it, and if we disclose it, who we disclose it to.
We care about you, our customer, and that means we care about your privacy. To provide this service we do collect some personal information, we do not disclose that information to others except as outlined below or we are legally obliged to do so.

If you have questions about deleting or correcting your personal information please contact our support team.

SweetProcess, Inc. (“SweetProcess”) operates under the domain www.sweetprocess.com. It is SweetProcess’ policy to respect your privacy regarding any information we may collect while operating the service.

Website Visitors

Like most website operators, SweetProcess collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SweetProcess’ purpose in collecting non-personally identifying information is to better understand how SweetProcess’ visitors use its website.

SweetProcess also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blog. SweetProcess only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog.

Gathering of Personally-Identifying Information

SweetProcess customers choose to interact with SweetProcess in ways that require SweetProcess to gather personally-identifying information. For example, we ask visitors who sign up for an account to provide a name and email address. Those who engage in transactions with SweetProcess – by purchasing a subscription, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SweetProcess collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with SweetProcess. SweetProcess does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

SweetProcess discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SweetProcess’ behalf, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using SweetProcess’ websites, you consent to the transfer of such information to them.

SweetProcess will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

Other than to its employees, contractors and affiliated organizations, as described above, SweetProcess discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SweetProcess believes in good faith that disclosure is reasonably necessary to protect the property or rights of SweetProcess, third parties or the public at large. If you are a registered user of SweetProcess and as such have supplied your email address, SweetProcess may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with SweetProcess. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SweetProcess takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Card Security

When you use your credit card on our website (www.sweetprocess.com) the credit card information is transmitted using Secure Socket Layer (SSL) protocol, this encrypts your information. SweetProcess does not receive a copy of your credit card details, they are provided directly to our online payment provider (currently Recurly)

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. SweetProcess uses cookies to help SweetProcess identify and track visitors, their usage of SweetProcess’ website, and their website access preferences. SweetProcess visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SweetProcess’ websites, with the drawback that certain features of SweetProcess’ service may not function properly without the aid of cookies.

Google Analytics

SweetProcess currently uses Google Analytics tools and cookies in its website. We may use similar services from other providers from time to time which have similar appropriate privacy policies in place. Google Analytics collects a range of information such as the number of visitors on our site per day, which pages they visit, their computer’s internet protocol address and operating systems, times of the visit, browser type and language, referring website addresses and the types of devices using our websites and mobile applications. We use this information to analyze trends, better configure our service and messages, track the performance of our mobile applications and referring websites, administer our website and monitor your interactions with our website. When Google Analytics receives personal information, that information is transferred, processed and stored on Google servers around the world by Google in accordance with Google’s privacy policy available at http://www.google.com/privacy.html.

Adroll

As you browse the public facing SweetProcess website, an advertising cookie will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with SweetProcess. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Business Transfers

If SweetProcess, or substantially all of its assets, were acquired, or in the unlikely event that SweetProcess goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SweetProcess may continue to use your personal information as set forth in this policy.

When you use SweetProcess’ service, SweetProcess stores, processes and transmits your procedures and related information (like images, documents and file attachments). You may also store contacts on our servers for you to use. This will make it easy for you to do things like assign tasks and invite others to use SweetProcess.

SweetProcess does not disclose these contents to others except as necessary to comply with legal or government requests, or as directly requested by you (for example if you choose to make a procedure public and share the link with your colleagues or embed on your own website).

Privacy Policy Changes

Although most changes are likely to be minor, SweetProcess may change its Privacy Policy from time to time, and in SweetProcess’ sole discretion. SweetProcess encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

This Privacy Policy was published on 19 April 2014 and replaces all previous SweetProcess privacy policies.