How do I add an article to a category within a Knowledge Base?

Configure this setting if you want to add a procedure or policy as an article to a category within your knowledge base.

The screenshot below shows a screenshot of what happens after adding an article to a category based on the examples outlined in the guide below.

  1. 1

    Click on the 3-vertical-dots button to reveal a drop-down menu.

  2. 2

    Click on the "Edit" button.

  3. 3

    Click on the greater-than sign that appears before the specific category that you want to add the article into.

  4. 4

    Once the drop-down menu is revealed click on the "Add new Article" button.

  5. 5

    Select a procedure or policy to add as an article into the category.

  6. 6

    Click on the "checkmark" icon to save the article in the category.

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