How do I add a Category to a Knowledge Base?
Configure this setting if you want to add a category or multiple categories to your knowledge base.
The screenshot below shows a screenshot of all the categories we have in the knowledge base we created for SweetProcess.
The screenshot below shows a screenshot of all the categories we have in the knowledge base we created for SweetProcess.
![](https://d1kejwy1bsvw2.cloudfront.net/site_media/media/1000x1000/19s11/642/a4169425/1573021605327.png)
-
1Click on the 3-vertical-dots button to reveal a drop-down menu.
-
2Click on the "Edit" button.
-
3Click on the "Create Category" button.
-
4Enter the name of the category you want to add to your knowledge base.
-
5Click on the "checkmark" icon to save the name of the category in the knowledge base.
Did this answer your question?
If you still have a question, we’re here to help. Contact us