Archive for the ‘Customer Stories’ Category

How Resolute Legal Successfully Scaled up by Creating a Structure for Its Business Operations

How Resolute Legal Successfully Scaled up by Creating a Structure for Its Business Operations

Founder and managing lawyer at Resolute Legal David Brannen was inspired to establish his business due to an unpleasant experience he and his family had with the law when he…

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How Everywhere Wireless Scaled Up by Enhancing Its Employee Onboarding Process and Training

How Everywhere Wireless Scaled Up by Enhancing Its Employee Onboarding Process and Training

As the vice president of innovation and culture at Everywhere Wireless, an internet service provider, part of Tom Vranas’s duties was to enhance their business processes. Despite having existing…

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How Forest Incentives Boosted Employee Performance With a Central Knowledge Base

How Forest Incentives Boosted Employee Performance With a Central Knowledge Base

Matthew Louridas—director of operations and client services at Forest Incentives—was the go-to person for all process-related issues at the company.

When the organization began to expand…

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How Onogo Boosted Its Growth by Enhancing Its Employees’ Knowledge and Skills

Florinela Serban was saddled with the responsibility of streamlining the business processes at Onogo when she transitioned from being a customer service manager to the head of operations.

Having worked…

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How Americanflat Facilitated Remote Work by Creating a Decentralized Knowledge Base

How Americanflat Facilitated Remote Work by Creating a Decentralized Knowledge Base

President of Americanflat, Giorgio Piccoli, has always had a penchant for interior decoration. His inability to get affordable wall art for his apartment when he moved to New York inspired…

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How the Texas DFPS Streamlined its Operations to Processes Over 40,000 Requests Annually

How the Texas DFPS Streamlined its Operations to Processes Over 40,000 Requests Annually

Justin Compton and Heather MacLean are employees of the Texas Department of Family and Protective Services, a government agency that processes over 40,000 requests for records every year. With…

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How Atlantic Sapphire Transferred Its Operational Knowledge from an Existing Facility to a New One by Documenting Its Business Processes

How Atlantic Sapphire Transferred Its Operational Knowledge Between Facilities by Documenting Its Business Processes

As the technology process coordinator at Atlantic Sapphire, Stanley Kolosovskiy was tasked with ensuring that the organization’s business operations were optimal, but the absence of an effective workflow system…

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Case Study: How Location Accès Crédit Enhanced Employee Efficiency by Creating a Solid Knowledge Base with SweetProcess

How Location Accès Crédit Enhanced Employee Efficiency by Creating a Solid Knowledge Base with SweetProcess

Introduction

As president at Location Accès Crédit, Michel Coutu was committed to assisting his clients with accessing vehicle loans in Canada amid the strict loan regulations in the…

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How Tameer Inc. Empowered Its Employees by Creating an Accessible Knowledgebase with SweetProcess

How Tameer Inc. Empowered Its Employees by Creating an Accessible Knowledgebase with SweetProcess

Introduction

As president and chief executive officer at Tameer Inc., Bilal Farooq was the go-to person for all work-related questions. It did not seem like a problem initially…

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How Ginkgo Residential Leveled up Its Employee Knowledge with Effective Business Process Documentation

How Ginkgo Residential Leveled up Its Employee Knowledge with Effective Business Process Documentation

Introduction

The portfolio analytics manager at Ginkgo Residential, Sarah Genay, was tasked with overseeing the documentation of business processes at the company. Their goal was to streamline their workflow and…

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