Archive for the ‘Customer Stories’ Category

How MiPA is Scaling up With Streamlined Business Processes

How MiPA is Scaling up With Streamlined Business Processes

The owner of MiPA, Emma Mills, is dedicated to helping business owners and entrepreneurs focus on growing their businesses. She and her team handle the back-and-forth communications between…

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How AEJuice Used Optimal Training and Knowledge Base to Build a More Effective Customer Support Team

How AEJuice Used Optimal Training and Knowledge Base to Build a More Effective Customer Support Team

Jacob Syrytsia, Chief Executive Officer at AEJuice, is the go-to person if you want to create videos to promote your business online. Today, his business is worth $2 million…

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How TechQuarters Overcame Tribal Knowledge By Creating Effective Business Processes and Procedures

How TechQuarters Overcame Tribal Knowledge By Creating Effective Business Processes and Procedures

TechQuarters’ CEO Chris Dunning and Operations Director Mark O’Dell are committed to helping small- to medium-sized businesses leverage opportunities in the cloud. With over a decade of experience…

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How Turkstra Lumber Supercharged Its Employees’ Efficiency by Creating Seamless Business Processes

How Turkstra Lumber Supercharged Its Employees’ Efficiency by Creating Seamless Business Processes

Business Intelligence & Lean Six Sigma Champion at Turkstra Lumber, Jamie Ramsden, prioritizes keeping the organization’s operations running smoothly. 

As far as job expertise was concerned, Jamie and his…

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How Stone & Wood Turned Its Business Performance Around by Structuring Its Operations

How Stone & Wood Turned Its Business Performance Around by Structuring Its Operations

As the quality assurance and sensory coordinator at Stone & Wood, maintaining quality assurance and smooth operations is the crux of Tom’s duties. Following regulatory standards is mandatory in…

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How ShipCalm Resolved Its Growth Pains by Streamlining Its Business Processes

How ShipCalm Resolved Its Growth Pains by Streamlining Its Business Processes

The CEO of ShipCalm, Ted Fogliani, has always been process-driven. He was keen on streamlining the operations at ShipCalm when he founded the company, but all the tools he…

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How The Dentist Off Main Created a Safer Environment Post-COVID Shutdown by Streamlining Its Business Operations

How To Create a Safer Environment Post-COVID Shutdown by Streamlining Your Business Operations

Dr. Olesya Salathe and Alex Jacks run The Dentist off Main as head dentist and office manager respectively. Driven by a common goal of delivering excellent dental services to patients…

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How Zen Media Achieved Consistency in Its Employees’ Performance by Creating a Standard Knowledge Base

How Zen Media Achieved Consistency in Its Employees’ Performance by Creating a Standard Knowledge Base

Stephanie Chavez was determined to enhance operations at Zen Media when she resumed her role as chief marketing officer. Having previously worked at the organization for five years, she was…

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Case Study: How Spark Marketer Empowered Their Employees’ Confidence With Standard Operating Procedures

How Spark Marketer Empowered Their Employees’ Confidence With Standard Operating Procedures

Co-founder of Spark Marketer Carter Harkins switched careers from being a musician to a marketer when he realized that music was not going to get him all the money…

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How Forensic Analytical Consulting Services Built a More Efficient Workforce by Documenting Its Business Processes Effectively

How Forensic Analytical Consulting Services Built a More Efficient Workforce by Documenting Its Business Processes Effectively

As director of operations at Forensic Analytical Consulting Services Inc., Kevin Trapp is responsible for ensuring efficiency and consistency in the organization. Maintaining consistency across the organization became a challenge…

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