By Owen McGab Enaohwo | 7 mins
Dr. Olesya Salathe and Alex Jacks run The Dentist off Main as head dentist and office manager respectively. Driven by a common goal of delivering excellent dental services to patients, they recognized the need to streamline the operations at the clinic. They started out documenting their business processes on Word documents but soon realized that […]
By Owen McGab Enaohwo | 8 mins
Stephanie Chavez was determined to enhance operations at Zen Media when she resumed her role as chief marketing officer. Having previously worked at the organization for five years, she was familiar with the territory. They had business processes to work with, but the processes were all over the place. Employees had to sort out their […]
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Co-founder of Spark Marketer Carter Harkins switched careers from being a musician to a marketer when he realized that music was not going to get him all the money he wanted with the introduction of MP3. He and his business partner began to record some success in providing marketing services to chimney businesses in the […]
By Owen McGab Enaohwo | 36 mins
Being able to converse with members of your staff or team is the superpower every business needs. Good communication between employee-employee and employer-employee acts as a positive catalyst for your business’s growth. Healthy communications make working through difficulties, and celebrating successes, easier. That’s why in this episode of the Process Breakdown Podcast, host Dr. Jeremy […]
By Owen McGab Enaohwo | 42 mins
There’s nothing more precious than a good teacher, mentor, and guardian. A person who understands the ins and out of a concept or idea and helps you understand them as well. Today’s guest, James Orsini, is just that kind of mentor. In today’s episode, he tells us about his mentorship organization. He explains how his […]
Matthew Louridas—director of operations and client services at Forest Incentives—was the go-to person for all process-related issues at the company. When the organization began to expand and was faced with problems of a lack of proper documentation, it all fell back on him. The manual documentation system that the company had relied on for so […]
Florinela Serban was saddled with the responsibility of streamlining the business processes at Onogo when she transitioned from being a customer service manager to the head of operations. Having worked in the organization’s customer service department for five years, she was aware of a need to create a more solid operational structure with a workflow […]
President of Americanflat, Giorgio Piccoli, has always had a penchant for interior decoration. His inability to get affordable wall art for his apartment when he moved to New York inspired him to go into the business with a mission to provide high-quality wall art to people at affordable prices. He understood that streamlining his business […]
By Adam Naor | 5 mins
How, where, and when people work has been transformed by the pandemic now spanning over a year. What has not changed is why people work to earn an income and have a sustained sense of purpose. Nevertheless, the methods people are engaging in to complete work – and their expectations from those that hire them […]
By Owen McGab Enaohwo | 25 mins
Struggling to get clients in the door? Having problems documenting processes? Don’t know how to write procedures? Don’t worry, these are issues businesses face all the time. Join John Corcoran and guest Alyson Caffrey on today’s episode of the Process Breakdown Podcast, where they talk about the best way to scale a business, document, and […]