Last Updated on October 22, 2025 by Owen McGab Enaohwo
The founding attorney of JJC Law, Jeffrey Green, was passionate about helping people with accidental injuries resulting from negligence when he established his own practice nine years ago. He aimed to build a strong team with the right tools to deliver top-quality work.
In a procedure-driven legal industry, he leveraged SweetProcess, a workflow management software, to streamline operations, enabling him and his team to work more efficiently.
About JJC Law
JJC Law is a litigation firm dedicated to providing individuals and organizations with competent and ethical representation, backed by a proven track record of success. While it explores opportunities for negotiation and settlement, it has an expert team to pursue litigation in its clients’ favor rigorously.
Based in New Orleans, the firm specializes in commercial litigation, motor vehicle accidents, and insurance claims, among other areas of practice. Generally representing plaintiffs, it takes pride in being a premier firm with a proven track record.
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The Struggle With Inconsistent Operations
Having the best people for the job becomes counterproductive when they aren’t aligned on how to handle the company’s daily operations. Their individual approach to tasks may cause operational discrepancies. Jeffrey realized this early on as he launched his company. The lack of a shared understanding caused confusion and inconsistent performances.
There was also the challenge of answering numerous questions from teammates who were unsure about how to perform specific tasks. To address these issues, he sought a system that would enable him to document procedures in a centralized knowledge base, leading to his discovery of SweetProcess.
How JJC Law Resolved Operational Bottlenecks With SweetProcess
According to Jeffrey, he and his team have been using SweetProcess for the past five years, and it has been instrumental in their operations. He further discussed how the system has helped resolve operational bottlenecks and improved employee performance within the organization.
Procedure-Based Operations Culture
The quality of work employees perform depends on their knowledge, which is reflected in how they execute tasks. Jeffrey understood that he and his team needed the most effective procedures for every task to excel at their jobs. SweetProcess allows them to create multiple procedures with ease. Employees don’t have to rely solely on their individual knowledge but can simply consult the system for guidance.
“We have a rule around the office that, if there isn’t a procedure for something, you create one. And if someone makes a mistake and there isn’t a procedure for it, that’s our fault because we haven’t provided the proper guidance,” he said.
This approach inspires team members to create procedures for every task they perform, resulting in a comprehensive set of processes to utilize. There’s also a sense of accountability within management to support employees with the information they need.
Centralized Knowledge Base
Before using SweetProcess, Jeffrey’s experience with a knowledge base was limited to Word documents saved on his computer. Such a knowledge base was redundant, as the procedures in it were incomprehensible and challenging to access and update. But with SweetProcess, they were able to create a centralized knowledge base with procedures that were remotely accessible.
“I was using Microsoft Word for writing procedures, but SweetProcess is much better. The interface is better. It’s all stored in the cloud. You can access it anywhere, just like a typical app,” Jeffrey stated.
SweetProcess has become the go-to system for team members to access procedures on how to perform tasks. They retrieve specific documents by simply entering particular keywords in the search bar, regardless of the number of files in the system.
Employee Onboarding and Training
Using SweetProcess to create and update procedures has a positive impact on employee onboarding and training within the company because it allows them to easily share existing documents with new hires. This helps them save time, as employees can learn their tasks within a short period.
“Everything we have is right here. Let’s say you come on and you’re a paralegal. The first thing we’re going to say is, ‘Listen, if you’re doing litigation work, you need to go through our processes for how to file a lawsuit because that’s pretty important,’” he said.
Due to SweetProcess’s flexibility, Jeffrey encourages new employees to share any ideas they may have for improving task performance, and they can incorporate those ideas into their workflow without a complete overhaul.
Decision-Making
Business outputs are a direct result of the decisions employees make in their daily operations while performing tasks. In the absence of a clear framework for decision-making, employees are often left to make those decisions, and the outcome can be negative.
“If you’re constantly expending your decision-making processes on, ‘How do I answer this question and how do I do this?’ it gets exhausting,” Jeffrey lamented.
Using SweetProcess enables the team to be proactive in their decision-making process by documenting procedures on how to perform tasks.
“SweetProcess is a convenient way for us to make decision trees, take procedures for different types of situations, and lump them all into a process,” he added.
The Best Way To Streamline Your Operations
Having used both manual and automated tools to document his procedures, Jeffrey has firsthand experience of how both work. He advised anyone looking to streamline their operations to use SweetProcess.
“I would start with SweeProcess. And I’ve told many of my friends,” Jeffrey said.
In addition to the outlined benefits of using SweetProcess, he’s also impressed with the flexibility to create multiple forms of documents and move things in and out of the system.
“Another great feature about SweetProcess is that I can download all of my procedures, export them all to Word or PDF, and then send them to friends with similar law firms because I think it helps them get started too,” he said.
Jeffrey and his team can perform their tasks more effectively by utilizing the various features in SweetProcess. This enables them to deliver high-quality and consistent work.
If you want to achieve similar results in your business, sign up for a 14-day free trial of SweetProcess right away—no credit card required.