How the Emazing Group drastically cut down on hiring and training costs by using SweetProcess.
Last Updated on September 9, 2019 by Owen McGab Enaohwo
Summary:
The Emazing Group prides itself in powering self-expression through their apparel. Whether you’re a gamer or EDM raver, they want you to feel like a million bucks expressing who you are at the events you go to.
The Emazing Group operates as
a B2C company in the eCommerce space and has 60 employees.
Their tagline is:
Powering
a lifestyle of self-expression.
The Emazing Group’s goal is to
grow consistently by 50% each year. In 2017, they reached $20 million in
revenue, and they’re on target to hit $30 million in 2018.
Highlights of Results the Emazing Group got from using SweetProcess:
They were able to organize all
their processes in one convenient central location.
They were able to cut down on
hiring and training costs because their process is now streamlined.
Team members are now able to share processes
among each other. This means employees are empowered to cover for those who are
absent without missing any important details..
One of the biggest challenges
he encountered early on was that no one was sure whether there were processes
in place for specific tasks. And, even if there were, the processes weren’t
necessarily kept up-to-date.
This disorganization was the primary pain point the business experienced in systematization. This was the result of trying to create a process management system out of tools like Google Drive and Microsoft Word instead of using a dedicated solution. In a company with 60 employees, that became hugely problematic.
Lim notes,
“To scale any type of company, you must have systems and processes in place, or else it’s a house of cards that can fall at any point in time.”
The Problem with Drive
Prior to discovering
SweetProcess, Emazing Group organized their processes within Google Drive. Noting
one of Drive’s inherent issues, Lim reported that everyone needed to have the
same folder structure when onboarded. He added that this was a terrible pain
because processes got lost, were used at the wrong time, and went out-of-date
without anyone knowing. It was so messy that no one was even sure whether there
were processes for certain tasks!
Though there were no hard
costs associated with finding a better solution to this, considerable time was
lost in getting their processes up-to-date and organized.
SweetProcess helped them
organize their processes in a central location, ensure they existed for every
task, were used at the appropriate time, and kept those processes up-to-date.
“The time spent by everyone creating processes, cleaning up bad processes, and learning to use them at the appropriate time … I don’t have a figure for you, but in that sense, finding a solution was very costly.”
Breakthrough in Hiring & Training
The most significant benefit
of implementing SweetProcess at Emazing Group was twofold. First, they were
able to improve the efficiency of their training and hiring process. Second,
they were able to centralize their processes, which improved accessibility.
“The biggest impact is when we hired new folks. SweetProcess has cut down drastically on the cost of hiring and training because we’re able to give them updated SOPs and they can read them on their own time and train themselves without having someone walk them through every step.”
Thanks to centralization, Lim also pointed out that his team members are now able to share processes in case they’re going to be taking a sick day or going on vacation. In this way, other team members can cover for them and not miss out on important details pertaining to tasks they were assigned.
Why SweetProcess?
Lim says there wasn’t much
deliberation in choosing SweetProcess. He researched what was out there, what
other businesses were using, and when he came across SweetProcess, he shared it
with his managers. They felt it was a good option for the company.
He says that the decision was
an obvious one because of how simple and easy SweetProcess is to use. He
appreciates the fact that SweetProcess allows him to centralize processes,
organize them easily, and search for them as needed.
Emazing Group uses
SweetProcess exactly as intended, to create, manage, and share processes with
team members.
What Lim loves most about
SweetProcess is that it’s a dedicated platform. Everyone can log in there and
find specific processes without hassle.
“Compared to Google Docs or Microsoft Word, in my opinion, SweetProcess is more intuitive to build out processes and keep them constantly updated.”
Do it with SweetProcess, click here to learn more
