An Ultimate Guide to Creating an Effective Training Manual
A skill gap is a real thing. According to CNN Business, nearly half of American companies are short on skilled workers. A lack of skilled employees causes reduced productivity, slower production times, higher operating costs, and other performance issues in a company. The best way to reduce the effects of the skill gap in your business is to train your employees regularly.
But training employees in a way that empowers them is often easier said than done. Twenty-six percent of learning and development (L&D) professionals worldwide reported scaling learning across the organization as the biggest challenge they face.
A well-structured training manual can make all the difference in the success of your employee training. With an efficient and comprehensive training manual, you can quickly scale learning across your company and increase employee engagement in learning.
What’s more, you can also use a training manual to train your customers efficiently if you offer products/services that require training.
In this ultimate guide to creating an effective training manual, you’ll find everything you should know about creating an effective manual for training in your company.
Chapter 1: What is a Training Manual?
A training manual comes in many forms and is used to accomplish many objectives. There are also many types of training manuals designed specifically for employees and customers.
(Image idea: Create an image that includes a printed manual and an online manual)
Let’s first explore—what is a training manual?
A training manual is a detailed document or guide designed to help users better perform a task or use a product optimally.
A training manual explains everything a user needs to know about completing a task efficiently or using a product optimally. It organizes information in a way that a user can easily access any part of the manual, depending on their requirements.
Companies commonly use multiple training manuals to train their employees and customers. Each training manual should be designed to meet the needs of the reader.
Earlier training manuals used to be primarily available in PDF or booklet form. But now, a good training manual includes multimedia and interactive elements to increase the engagement of training participants.
Objectives and Types of Training Manuals
Can you expect to shoot the target every time if you’re shooting randomly? No, you cannot. To hit the target, you have to focus on it. The same applies to your audience’s training. If you want better results, you should be focused while training your audience—including necessary details and omitting nonessential information. A training manual can help you do that.
The main objective of training manuals is to organize how you are going to train your audience. They help keep training programs on track. The exact objectives of training manuals vary from industry to industry.
Here are the key objectives of creating a training program that can be applied to most industries and can provide an idea of what objectives are meant to be accomplished. A good training program should include:
- An outline that needs to be implemented during the training program.
- A resource that can be used as a reference after training.
- A document that users can go through before the training to know what they can expect in the training program.
As training requirements differ from company to company, training manuals are designed to serve different purposes. Here are common types of training manuals:
Handouts, as the name suggests, are provided to participants of a training program. Handouts can serve multiple purposes that include, but are not limited to:
- Supporting topics of the training.
- Expanding or organizing topics of the training.
- Offering follow-up to training topics.
Companies also offer handouts with their products to help customers use their products optimally.
In simple words, job aids help employees successfully do something at work. They include step-by-step information to perform tasks or functions. Most often, you will find printed job aids. But digital job aids (an image, a short video, or a PDF file) are also becoming more popular.
Reference manuals answer questions like What is X? They often include background and theory about the topic, full information about products, etc. People use reference manuals when they’re stuck on how to use a product effectively or complete a task or procedure.
Workbooks contain basic information or guidelines. They are often used as exercise books during training sessions.
Self-paced guides empower users to learn things on their own. Thoroughly well-crafted training manuals can also work as self-paced guides, provided they have complete information on the topics they cover.
The type of training manual you build will depend on how much information the user needs and how accessible that information must be. However, there are some essential elements found in almost all training manuals.
Chapter 2: Essential Elements Your Training Manual Should Include
If you’re finding it challenging to decide what you should include and what you should leave out in your training manual, this chapter will discuss ten critical elements of an effective training manual.
Let’s dive in:
As the title suggests, the introduction is a welcome section of your training manual. In this opening section, users can learn about the topics the manual covers. A good training manual ensures that its introduction section is attractive enough to arouse users’ interests and contains information that the users feel applies to them.
Also, the introduction section should be written in a clear, concise manner to make it easy for users to understand.
2. Instructions to Use the Manual
This section is crucial for the overall success of a training manual. Thoroughly explained instructions enable users to navigate various parts of the manual easily.
What’s more, having instructions listed after the introduction section allows users to go through the manual independently, which can help them personalize their learning experience.
The objective section explains the primary purpose of the manual. It will clearly define the goals and targets of the training manual.
Also, users can know from this section what they can expect to learn after going through the manual or a training session based on the manual.
4. Module Content
In the heart of a training manual lies content that will help achieve the manual’s objectives. The content of a manual varies from program to program, depending on the manual’s objectives. Effective manuals also use multiple forms (videos, images, slides, etc.) of content to improve users’ engagement.
5. Assessment (Quizzes/Surveys)
Good training manuals include an assessment section after the content to gauge the program’s effectiveness. Typically, quizzes do the job well. And to learn how to improve the manual, surveys are incorporated.
The assessment section is crucial to figure out what needs to be done to ensure a better outcome from using the training manual.
6. Summary (Follow-up steps)
In order to be impactful, a training manual must include a summary section highlighting the main points of the content. This can help users to recollect what they have learned. Having follow-up steps mentioned in this section can guide users toward additional resources to better understand the topics.
7. Progress Tracker
An excellent training manual has a progress tracker feature to help learners track their progress within a module or manual. It helps them plan their time more strategically to finish training on time if they are learning independently.
Having a timeline mentioned in a training manual can help participants finish the training on time. Instead of having a rigid timeline, a successful training manual provides flexibility, especially when trainees will use the manual independently.
Users may have unpredictable schedules. So they should have the ability to pause/stop/resume the training program. The digital training manual can easily have this functionality.
9. Help Menu
You cannot assume that trainees will not have any doubt or confusion once you have crafted a training manual for them.
In reality, participants do get stuck. A good training manual has a help menu to support participants.
10. Supplementary Materials
This section of the training manual offers additional resources for participants to deepen their learning. One can list relevant courses, e-books, and articles in this section, which trainees can check to enhance their knowledge of the topics. Adding a link to an active, relevant forum in the supplementary materials section can help trainees to clear doubts if they have any.
A well-crafted training manual has all the important sections to make training easier. So to create an effective training manual, make sure you don’t miss any of the above elements.
In the next chapter, we will discuss the pros and cons of using a training manual.
Chapter 3: Benefits and Drawbacks of Using a Training Manual
A well-researched, well-written training manual can help you conduct a training session smoothly in your organization.
Here are some key benefits a well-prepared training manual can offer:
1. More Productive Training
With access to a well-crafted training manual, users will already know what they will learn during the session. So by getting familiar with the topics earlier through the manual, they can gain a solid background that will help them grasp the topics better when they are presented in the training session.
Also, by having a manual for training, instructors will already know the outline of the training session, which can save a good deal of time that would otherwise be spent deciding which topics to discuss next.
Therefore, using a training manual can help you run more productive training sessions.
2. Uniform Processes and Procedures
Companies operating at various locations can have uniform processes and procedures with the help of training manuals. How? Training manuals can work as SOPs to be followed while completing processes and procedures.
What’s more, if a company has a well-written training manual for training, the same can be used whenever there is a training session. As a result, all sessions will have a standardized outline for training.
3. Easy Delegation
Having a comprehensive manual that explains how to complete various tasks and functions makes it easy to delegate tasks. When you have well-designed SOPs, the person who is going to take over will know what they are supposed to do next.
4. Business Continuity
If you have well-designed manuals explaining how to complete all the essential tasks, your business will not face a downturn when the employees working on those tasks take leave. This is because you can easily assign their work to other employees, and they will do their job efficiently following the SOPs mentioned in the manuals.
5. Better Training Results
A well-crafted training manual sets the right tone for training sessions. You and your participants will know what to expect next from a training session. Users can refer to the training manuals whenever they have any doubt about how to complete a task or want to brush up on previous topics. What’s more, using a manual adds a formal touch to the training, and 92% of employees say that formal training improves engagement.
So, good training manuals have the ability to offer better training results.
6. Knowledgeable Remote Team
Remote workers often feel left out. Regardless of how efficient the communication tools you employ are, there are times when remote workers think there is not enough information available to them to complete their tasks correctly. Creating comprehensive training manuals to describe how to complete various complex tasks and procedures can empower your remote team to do their jobs efficiently.
Are There Any Drawbacks to Using a Training Manual?
There are no drawbacks to using a training manual as such. But a poorly designed training manual that lacks adequate information to complete the intended processes and procedures will not yield the expected results.
What’s more, if you don’t use sufficient interactive elements in your training manuals, users may lose interest during the training session, affecting the overall outcome of the session.
In a nutshell, a well-designed training manual dramatically improves the outcome of training and helps your audience clear their doubts. Also, it can make delegation of tasks easy. There is no drawback to using a training manual, but a poorly crafted manual won’t bring in excellent results.
Chapter 4: How to Create a Training Manual
The process for writing a training manual is often dictated by the industry it is being designed for. The key steps, compiled below, apply to most industries.
Step 1: Set the Objectives of Your Training Manual
Before you start working on creating a training manual, you should fix clear objectives for your manual.
You and your team should be able to answer the following questions:
- What is the primary purpose for writing the training manual?
- What activities do you want to include in your manual?
- Will you create both a digital and hard copy of your training manual?
- What process and procedures do you want to explain in the manual?
- What business goal do you want to achieve with the training manual?
Answers to questions like these can help you determine the main objectives of your training manual.
After going through the training manual, users should be able to complete the process or procedures for which the training manual is intended.
Step 2: Define Your Audience
You may think that you know about the people who are going to use your training manual. And you are probably right in your thinking. But starting afresh to define your audience in the light of your training manual’s objectives is super helpful in creating a practical manual.
Here are vital things you should know about your audience:
You should know how many people will use your training manual. How many people are baby boomers, millennials, or Gen X? How well are they educated?
Subject Matter Expertise
Knowing the level of expertise of your intended audience will help you determine the comprehensiveness of your content. If your audience is not experts, you will want more detailed coverage of each topic.
You should know what type of content (written, visual, or audio) your audience prefers and plan to accommodate a wide variety of preferred styles. How much time does your trainee have to spend on training? Also, you should know about their language and cultural preferences to source effective content.
Your audience’s skill level, training context, and content preferences determine the content of your training manual. So it is imperative that you know your audience thoroughly before moving to the next step.
Step 3: Plan Your Content
Proper content planning is crucial for creating an efficient and effective training manual. You wouldn’t like to bombard your audience with random information about the intended topic. Instead, create a logical flow of information so that users can quickly grasp it without feeling overwhelmed.
Here are a few tips for organizing content in your manual:
- Outline the flow of the training manual.
- Add a table of content to let users know what is covered in the manual.
- Write informative chapter previews to help your audience understand what chapters are about.
- Summarize each chapter at the end so that your audience can recall what they have learned.
To make your training manual easy to follow, consider organizing your content from beginner to advanced topics, by product features, by jobs to be done, etc.
If you have tons of topics to include in your training manual, grouping them logically can make it easier for your audience to follow your training manual. Use headings, subheadings, and bullet points to make content easy to scan.
In a nutshell…
You should organize the content of your manual in a way that:
- Someone reading the training manual the first time feels comfortable finding the information they need.
- A returning user can easily refer to any topic they want.
Step 4: Determine Content Presentation Format
You have set objectives for your training manual, researched your audience to know them better, and planned the content that you’re going to include in your manual. Now it is time to determine how you will deliver content to your audience.
There are multiple content presentation formats being used these days. The ideal content delivery format for your manual depends on your audience and the type of content you’re going to present.
Here are popular content presentation formats:
- A hub of informative articles
- Online courses
- A collection of infographics
- PDF guides
- Printed step-by-step guides
To figure out the ideal content format, you should think about how your audience is going to consume content, what resources they have, and how much time they can spend on the training manual. You can also survey your audience to determine what format will serve them well.
You should note that some topics (like how to use a product) are suitable for videos. Some topics (like explaining a process to complete a task) are well-suited for articles accompanied by visual formats like infographics.
These days, companies are focusing more on online training manuals, which have made it easy to include multiple content formats in a training manual.
For example, you can use a long article with supporting images and videos in a chapter to better train your audience.
Step 5: Develop Your Content
Developing content for your training manual can be a lengthy process, depending on the size of your training manual.
Even if you’re going to create a short training manual that includes multiple content formats, it can drive you crazy doing everything yourself.
So it is advisable to rope in a few team members to help you develop content for your training manual.
Here are a few tips to help you better develop content for your training manual:
- Make sure to create content designed for your audience.
- Include problem-solving scenarios and discussion topics.
- Incorporate checklists in the necessary steps.
Including videos and audio recordings in your training manuals can make it easy for users to comprehend complex procedures.
Also, developing content that allows for discussion and collaboration among users is an excellent way to increase the effectiveness of your training manual.
Once your content is ready, assemble and deliver your manual. However, that is easier said than done.
Compiling content, documents, videos, images, and visual elements is a challenging task. Using an excellent tool like SweetProcess can make the process easier.
Step 6: Track Feedback and Keep Your Content Updated
Successful training manuals are not carved in stone. Procedures change, new products are launched, and existing products’ features get enhanced.
So you may have to update content to meet the new requirements. Keeping source files of your content can make it easier for you to update the content in your manual.
It will be a good thing if you create a system to collect feedback and suggestions for your manual so users can share their suggestions instead of waiting for you to ask for them.
Tracking feedback and suggestions regularly can seem a tedious task sometimes, but doing so can help you sharpen your manual to offer better results.
How to Make Your Training Manuals Interactive
If you create a boring training manual, the outcome will be poor. It is as simple as that. In fact, 41% of employees think that a boring training manual can hinder learning. So what can you do to make your training manual interesting?
Here are two ways that can help increase learner engagement:
Add Quizzes at the End of Each Topic
Including quizzes at the end of each topic is perhaps the easiest and best way to increase trainee engagement. Not only will it help you know how well your trainees understand the topic, but it also improves their involvement in the process. It is a good thing to incorporate quiz questions in your manual in multiple ways.
Some popular ways to add quizzes to your manual are multiple-choice questions, true or false, short answer questions, fill-in-the-blanks, and matching questions.
Following are some tools to create digital quizzes:
If you’re using a printed training manual, you can give quiz handouts to your audience.
Ask for Feedback
Asking for feedback throughout the course of training is another way to hold the interest of your audience. You should create your content in a way that encourages your audience to share their feedback.
Adding a feedback section to the end of each topic helps you understand the effectiveness of your content and makes the audience feel that you care whether they are learning and you’re ready to make changes in your manual to better serve them.
Here are some key questions you can ask in the feedback section:
- Have you fully understood the topic?
- What part of the topic haven’t you comprehended?
- Do you want supplementary material to grasp the topic better?
- What can the company do to make the content better?
The structure of your manual is crucial to its usefulness for your intended audience. So make sure you follow a logical structure in your manual and source content that keeps your audience engaged. Including quizzes and surveys is a good way to make your manual interactive. Also, you should collect feedback from your audience to further improve your manual.
In the next chapter, we will explore some design tips to create a manual that represents your brand.
Chapter 5: Design Tips to Create a Winning Training Manual
A training manual is not just a guidebook; it also represents your brand. A poorly designed training manual can leave a negative impression of your company on your audience. Make sure that your training manual is appropriately designed.
Here are some design tips for creating a winning training manual:
Follow Your Branding
Your company must have followed some design principles when choosing your logo, website colors, graphics, etc. Use these same design principles in your training manual.
If you follow the same branding in your training manual, your audience can feel connected to your brand throughout the training session.
Here are key things you should keep in mind:
- Use your logo in your training manual.
- Make certain that the fonts and colors of the training manual match your website and other branding materials.
- Ensure that visual elements (images, infographics, etc.) are in line with your brand’s design principles.
Aligning your training manual’s design with your brand’s style is essential, and you must make that happen to create a winning training manual.
To create a step-by-step training manual, you must use multiple content formats. That said, you should use plenty of videos, images, texts, and visuals in your training manual. If these elements are not in harmony, it will reduce the impactfulness of your training manual.
Therefore, make sure that you use the same colors, fonts, and visual styles in all of the elements you are going to include in your training manual.
All successful training manuals are unique in their own ways. Don’t go for a cookie-cutter design if you want to stand out from the crowd. Instead, be unique in your approach.
Here are a few ways to bring uniqueness to your manual:
- Instead of just providing information, add the personality of your brand to your manual.
- Be interactive whenever possible.
- Animate illustrations and use attractive icons, if possible.
- Embed the core traits of your branding into your training manual.
Staying away from overused designs and thinking beyond basic shapes and icons helps when trying to bring uniqueness into your manual.
Your company is unique. So make your training manual unique.
Create an Easy-to-Read Training Manual
The most crucial design tip is to make your training manual easy to read. There is no use in adding complex charts and including hard-to-decipher text if your audience cannot understand it.
You’re creating a manual to help your audience, not to impress them with your technical skills.
Here are a few tips that can help you create a readable training manual:
- Use elements of large size to call attention to key points.
- Use bold and bright colors (in line with your branding) to attract readers’ attention.
- Add color contrast to your manual to create an attention-grabbing effect.
Use repetition in styles in two elements to signal those elements are related; place elements in close proximity to tell readers that those elements are related.
What is a Training Manual Template?
A training manual template is a framework you can use to create an online training manual. With a template, you don’t have to start from scratch to create a training manual for your company. It has an outline and placeholders for content, which you can replace based on your requirements.
A rich training manual template allows you to add multiple content formats.
Using a Training Manual Template vs. Creating Your Own Training Manual
If you’re creating a simple training manual, you can use a template. Since a template already has an outline and placeholders for information, you won’t have to spend much time preparing your training manual.
However, if you’re looking for a winning training manual that can represent your brand strongly, you should create your training manual from scratch.
Also, making a training manual from scratch means you can create a unique design to entice your audience.
But a training manual created with the help of a template often turns out to be a cookie-cutter design because many companies use the same template to design their training manual.
Your training manual represents your brand. So make sure you design it in a way that ensures it captures the essence of your core branding. Creating a training manual from scratch means you will get a unique manual. However, there are many factors you will need to consider when creating your training manual if you do it from scratch.
Chapter 6: Things to Consider When Creating a Training Manual
Creating a training manual can be a complex process due to its size and the various people involved in the process. As a result, sometimes, the final draft of the training manual doesn’t look the way you wanted.
Here are a few things you should consider to create a winning training manual:
1. Pick the Right Tools
Designing a practical training manual is a big project as you may have to create explainer videos, illustrations, infographics, or other content formats.
If you don’t use the right tools, the process will take tons of time and leave you feeling overwhelmed. Good tools save time, money, and frustration. So don’t shy away from using them.
If you plan to use illustrations, Adobe Illustrator can be your best bet.
2. Watch out for Information Overload
You’re preparing a training manual so your audience can complete the intended tasks, procedures, and processes efficiently without outside help. But sometimes companies jampack their manuals with excessive information, most of which is unnecessary.
Therefore you should watch out for information overload. Providing too much information will make your manual challenging to follow, and your audience may not focus on the information you want them to.
Based on your audience research, plan your content. Break topics into smaller ones, and highlight the critical points so that your audience knows what is crucial for them to learn.
3. Focus on Ease of Use
The primary objective of your training manual is to offer your audience training. If your manual is hard to use, your audience may lose interest and it will defeat the purpose. So you should focus on ease of use.
Make sure your training manual is equally helpful for experienced folks who are using the manual to clear their doubts and for someone who knows nothing about the task/process/procedures explained in the training book.
Organizing content strategically, using enough headings and subheadings and bullet points, and including interactive content are a few ways to improve the ease of use.
4. Build a System to Get Feedback
You cannot improve your manual without knowing how much help your manual is to your audience and what you need to do to make it more effective. So building a system to get feedback within your manual is a must.
You can incorporate a feedback system at the end of each topic to collect rich data for most parts of your manual.
Also, run a feedback survey at the end of your manual to know what else you can do to improve the overall effectiveness of your manual.
5. Have Both: Online and Printed Copy
Companies are indeed using online training manuals more these days. But some of your audience might be interested in reading the physical copy of the manual.
If it is possible, have both an online and hard copy of your manual.
To make sure your manual has media-rich content, use the right tools. Doing so can save you tons of time. You should source content and organize it in a way that ensures it is helpful to the freshers and the experienced alike.
In the next chapter, we will discuss key training manual creator software.
Chapter 7: Leading Training Manual Creator Software
Good training manual creator software will save you tons of time and help you structure your manual strategically. Good training manual creator software provides the tools you need without excess gadgets that may be a distraction.
Let’s dive in:
SweetProcess is an excellent tool for creating a knowledge base and training manuals for processes and procedures. Unlike any other training manual creator software program, there is zero learning curve to using SweetProcess optimally. It is so intuitive that you can start using it right after logging in.
SweetProcess comes with all the essential features you will need to build a training manual. From embedding visual content (videos, images, charts, etc.) to printing documents for offline viewing, it has it all.
You can try SweetProcess for 14 days for free. No credit card is required, and you can cancel anytime.
2. Adobe Technical Communication Suite
Adobe Technical Communication Suite comes with five tools which include Adobe FrameMaker, Adobe RoboHelp, Adobe Acrobat, Adobe Captivate, and Adobe Presenter.
These tools offer you the capability to:
- Create e-learning content faster.
- Edit images efficiently.
- Integrate rich media into your manual.
- Create engaging, interactive content.
Adobe Technical Communication Suite is a powerful collection of tools for creating a training manual.
However, using the tools in the Adobe Technical Communication Suite requires experience and expertise. If you don’t have a team of people to support you, there is no point in using this software to create a training manual. It will take too long and be frustrating to finish.
3. Document 360
Document 360 is an easy-to-use tool for creating a knowledge base for employees and customers. It can help you create a knowledge-based site for customers and employees. And if you’re offering a SaaS product, it can help you create a knowledge-based assistant.
Localization, advanced search, discussion platform, embed images and videos, and HTML (WYSIWYG) editor are some key features that can assist you in training manual creation.
If you want to use it just to create a training manual, it may not justify its price.
ClickHelp is an online documentation tool that you can use to write, host, and deliver your technical documents in a single portal.
Here is a list of essential features:
- It enables you to create rich content, including quizzes, surveys, videos, feedback forms, etc.
- You can add topic statuses, review comments, put per-topic to-do items to your manual.
- It offers an advanced table of content filtering.
- Your audience can easily search the manual with its patented full-text search engine.
- You can go for multi-channel publishing to online documentation, PDF, web help, and other formats.
ClickHelp comes with a free trial.
Some people may find it difficult to navigate its features. So if you want a simple tool to create a training manual, you can explore other options.
EdApp is a mobile-first training platform. Its template-driven authoring tool can help you design interactive micro lessons in minutes. The company offers you 80+ interactive templates that you can deploy to create engaging micro-lessons, and all the templates are fully responsive.
You can also gamify your micro-lessons to increase engagement. If you use Canva to design visual elements for your manual, you can easily integrate this tool with EdApp.
You can try the free plan of EdApp to learn whether it is a good training manual creator software for meeting your requirements.
EdApp is well-suited for mobile training. Someone looking forward to creating a training manual that can be used both online and offline will not find it helpful.
6. Tovuti LMS
Tovuti LMS offers feature-rich LMS software to create and deploy online courses quickly. Its built-in authoring tool can help you design 40+ different elements of interactive content.
Integrating media, such as videos, images, PDFs, and presentations into lessons is relatively easy with Tovuti’s authoring tool.
Also, it has an interactive module library to offer you multiple ways to make your content fun and engaging.
You can build virtual tours, offer interactive videos, design quizzes and memory games, and much more with this authoring tool.
Chances are you may not use all of its features, but you will pay for them. So it is wise to explore other options if you want to create only a training manual.
Coassemble is well-suited to create online training platforms for your employees. Its authoring tool allows you to choose from various templates to create your training manual. Coassemble also has quiz templates so you can easily add quizzes at the end of each topic in your training manual.
Coassemble offers a free trial. You can try this training manual creator software to assess if it meets your requirements.
If you want to print your training manual, this application might not give you the functionality you need.
Dozuki is a feature-rich training manual creator software. Its features include inline video, visual communication, inline markup, visual cues, etc. It also has a built-in tool to edit or annotate images.
You can use it for:
- Transforming your documented procedures into a training manual.
- Building scalable training.
- Enforcing quality standards through improved documentation and communication.
You can request a demo of Dozuki to know if it can meet your needs for creating a training manual.
Dozuki can be a bit pricey to use for preparing training manuals only.
ProProfs is a reputed name for online training and assessment. The company offers a wide range of products, such as training tools, quiz maker, survey maker, learning management systems, project management, etc.
With the help of ProProfs’s training maker, you can easily create an online course for your team. It also allows you to add videos, surveys, quizzes, and presentations to make your course engaging.
The company offers various plans to choose from, and you can try any plan free for 15 days.
ProProfs is a feature-rich tool. You may end up paying for features you never use if you just want to use it to create a training manual.
VAIRKKO makes it easy to share learning content with your employees. It can help you design online training courses for new products, procedures, corporate policies, and much more.
The key features of VAIRKKO include but are not limited to:
- Unlimited space to store your e-learning content.
- Publish unlimited numbers of courses and tests.
- Include multiple question types in your e-course.
- Easily create training milestones.
It also allows you to reward your learners as they progress with points and custom badges.
VAIRKKO can be costly if you want to use it only for creating a training manual.
If you’re looking for a no-nonsense tool with zero learning curve to create a training manual, SweetProcess can be your best bet. In the next chapter, we will explore WHY?
Chapter 8: How SweetProcess Can Help You Create a Training Manual
Can SweetProcess help you design a winning training manual? Yes, it CAN. In this chapter, we will find out how companies are successfully leveraging SweetProcess to train their employees.
With SweetProcess, you can easily create training manuals for processes and procedures for your employees and customers. What’s more, it also helps you build a public or private knowledge base for your audience.
To make your training manual more engaging, you can easily embed images and video into the manual with SweetProcess. You can edit images within SweetProcess; there is no need to use any other tool.
When your employees are going through a training manual, you want to see their progress. The assigning and tracking function in SweetProcess makes it easy for you. And with its simple-to-use form builder, you can collect feedback from your audience to further improve your training manual.
Following are case studies to help you understand how SweetProcess assists companies in enhancing their training programs.
AEJuice is a team of motion designers and software engineers. The company offers graphic design products and tools to help businesses. On a typical day, Jacob Syrytsia, chief executive officer at AEJuice, used to spend a great deal of his time answering his customer support team’s questions.
“We had the support team and it was growing. We didn’t have any documented procedures for internal processes and it was pretty painful when somebody joins and you have to explain it all over again,” said Jacob.
Using SweetProcess, his company created a knowledge base and training manual. He says that his customer support team is more efficient, and he has more time to go on vacation. In his own words:
“I can now spend more time on bigger problems. SweetProcess frees your time.”
When Everywhere Wireless hired more people to drive growth, it came with the challenge of how to train them to do their jobs efficiently. Though the company already had SOPs in place, it required a more powerful system to equip its employees with the needed knowledge of processes and procedures. With SweetProcess, the company has effective documentation, a decentralized knowledge base, and much more.
Tom Vranas, vice president, innovation and culture at Everywhere Wireless, said:
“The teams we have that are using it daily—the network engineers, the support team—they are on the phone daily with customers. It gives them a single spot to be able to get all the information they need without trying to look through the documents and binders and all of the mess that it was. It just makes that customer experience significantly better which is our entire goal of the company.”
Zen Media is a PR firm working in the tech niche. The company achieved consistency in its employees’ performances with the help of SweetProcess. They created a knowledge base and training manuals so that their employees could overcome knowledge gaps. Also, training manuals helped the company keep going even when someone took leave, because anyone could visit those step-by-step guides to do the job of the absent person.
Stephanie Chavez, chief marketing officer of Zen Media, said:
“You’re doing things well but there’s no hub to go to and send people to… I have been making a process for each step in SweetProcess so that if Brandy happened to be out, Natalie could easily pick up and keep moving forward so that there’s no gap.”
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If you invest time and resources in employee or customer training, it shows that you care for their betterment. And training your employees regularly can bridge the skills gap. A well-crafted training manual is all you need to get started.
Regardless of its size, creating a training manual is a tedious process. SweetProcess can make the process like a walk in the park.
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If you follow the tips and strategies explained in this article, there is no reason why you wouldn’t be able to create a winning training manual. And our bonus checklist can instantly help you improve the quality of your manual. Click here to download this checklist.