By Owen McGab Enaohwo | 10 mins
Introduction Taking a new position at Mudd Advertising six years ago, Senior Advisor of Digital Technology and Performance Dave Meindl did not have any system on the ground to work with—not even paperwork documentation. He had no idea how procedures were executed within the organization. Left to his fate, he was determined to make things […]
By Owen McGab Enaohwo | 9 mins
Introduction As director of operations at Network Doctor, Joel Mizrahi’s topmost priority was crystal clear: to give their customers peace of mind. However, achieving that was a tall order. He and his team had trouble accessing vital information needed to resolve customer support issues. So much time was wasted looking for information on how to […]
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By Owen McGab Enaohwo | 26 mins
On this episode of the Process Breakdown Podcast, the guest speaker David Finkel, an ex-Olympic–level athlete turned multi-million dollar coaching guru, speaks on the mistakes to avoid and gems to use when scaling up, and also on how to effectively streamline your business processes using the Pareto (80/20) principle. He shares how he has used […]
By Owen McGab Enaohwo | 11 mins
Introduction Having grown his business mostly through the acquisition of similar businesses, Zac Cullen, chief executive officer at Cullen Insurance Agency suffered huge bottlenecks due to inconsistency in operations. The employees from the acquired companies were stuck on their old ineffective processes and did not see the need for a change. The different branches of […]
By Owen McGab Enaohwo | 8 mins
Introduction On a mission to build a household clothing brand, Jonathan Harvey, chief operating officer at Neon Buddha, realized that their success was threatened by the inadequacy of their archaic business process documentation. Rather than focusing on channeling the high-level creativity needed to excel in such a competitive industry, employees were struggling with the complex […]
Introduction With more than 20 employees working offshore, Lisa Phillips, Group General Manager at Aizer Group, understood the pitfalls of not having standard operating procedures to guide operations. Despite their zeal, there was only so much the employees could do without documents to reference. Without having Lisa around when they needed to ask questions, they […]
By Owen McGab Enaohwo | 39 mins
In this episode of the Process Breakdown Podcast, our guest speaker is expert problem-solving and decision-making facilitator Elisabeth Swan. She talks comprehensively about streamlining business processes, a method to reduce waste, and eliminate unnecessary work-related tasks to improve efficiency in the workplace, using her proven DMAIC method. This strategy saved UC San Diego Medical Center […]
By Aspen Zhang | 4 mins
Stellar company performance relies on the well-being of the employees. Having satisfied employees can not only ensure a positive and engaging work culture but also enhance the overall company revenue. However, 35% of staff are either not very satisfied or not at all satisfied according to a 2019 survey from over 150 HR and L&D […]
By Nikolay Tsonev | 7 mins
Having a structured workflow is essential for any business. It is also one of the central things to achieving success in project management. In reality, maintaining an efficient workflow is quite a challenge. If not done correctly, it will contribute not only to ineffective management but it will also affect productivity in a negative way […]
By Owen McGab Enaohwo | 33 mins
In this interview, Sandra Yeow Managing Director & Founder of Nucleo Consulting reveals how she removed herself from day to day operations in her business by creating a system that prevents anything from slipping through the cracks. You will discover how she went from working 16 hours per day to taking multiple vacations per year, and […]