By Owen McGab Enaohwo | 28 mins
Ineffective communication ruins business operations as team members will hardly be on the same page. In charge of the operations at Vendata Biosciences, a biotech company, Dan Couto got a hold of the many moving pieces by cultivating a culture of effective communication among his team members. Dan Couto is the guest in this episode […]
By Owen McGab Enaohwo | 17 mins
What are the most important things to customers? Answering this question effectively is the best way to provide customer satisfaction. As general manager and chief operating officer at Uncommon Goods, Brian O’Connor built a customer-centric system to drive growth. He’s constantly implementing new strategies to improve their operations and deliver exclusive items to consumers. The […]
Start your free trial today
By Owen McGab Enaohwo | 19 mins
Employees sometimes need more than their take-home pay to go the extra mile in accomplishing organizational goals. As the chief operating officer at NinjaHoldings, a digital lending platform, Jack Snitkovsky doesn’t only streamline the organization’s operations. He also enhances employee engagement. He set up processes to reward employee performance with the right incentives. Jack Snitkovsky […]
By Owen McGab Enaohwo | 18 mins
The formative years of a business can either make or break it. As head of growth at LULA, Rafi Benzaquen channels his expertise in business operations to establish a strong growth framework for the early-stage intertech startup. From building an efficient team to identifying the right products, Rafi is gradually scaling up the organization. The […]
By Owen McGab Enaohwo | 20 mins
Managing a medical practice successfully requires a strong support system. As the chief operating officer at Associates for Women’s Medicine, Dana Karanik combines her nursing and business experience to build the ideal team and system for scaling the organization. She ensures the safety of the organization’s employees and patients, especially in the face of COVID-19. […]
By Owen McGab Enaohwo | 22 mins
The restaurant industry was one of the industries most impacted by the COVID-19 pandemic. As the chief operations officer at Bottleneck Management, Mark Gray was saddled with the responsibility of keeping the business intact during the pandemic. In this episode of the Process Breakdown Podcast, the host, John Corcoran, speaks to his guest Mark Gray […]
By Owen McGab Enaohwo | 23 mins
Driven by a passion to administer care, Richard Mabe earned a nursing license and found his niche in operations while working at Waltonwood Senior Living. As regional director of operations at Waltonwood Senior Living, Richard successfully managed the communication chain at the organization during the COVID-19 pandemic. In this episode of the Process Breakdown Podcast, […]
By Owen McGab Enaohwo | 32 mins
Business processes and procedures are most effective when they align with your organization’s purpose. Not only do they enhance your operations, but they also help you take steps to accomplish your goals. The host of the Process Breakdown Podcast, Dr. Jeremy Weisz welcomes his guest Kerry Stover on this episode of the show. Kerry talks […]
By Owen McGab Enaohwo | 38 mins
Is your business positioned for its much-needed scaling? The emergence of the COVID-19 pandemic created a surge in demand for video communication platforms like BigMarker. As chief operating officer (COO) and head of product, Justin Brown had to come up with innovative ways to manage the exponential growth and opportunity his company experienced during the […]
By Venchito Tampon | 6 mins
Image Credit: worldfinancialreview.com Starting an online business is just as challenging as building a mortar and brick store. You need to catch up on a few essential things before you can launch your business. Not every online business is a success, and it’s even hard to compete digitally. If you want to be on the […]