Last Updated on August 27, 2025 by Owen McGab Enaohwo
Imagine spending three weeks creating a comprehensive knowledge base article, only to discover that someone updated the product feature you were documenting 2 days ago. Now you’re back to square one, racing against time to keep your documentation current while new features keep rolling out faster than you can document them. That’s what happens when you rely on traditional documentation rather than using a knowledge base generator that helps to quickly generate FAQs, how-to articles, and SOPs to serve as self-service content for internal teams or external customers.
Manual knowledge base creation is time-consuming, costly, and often leads to outdated information scattered across spreadsheets and emails. If your employees are spending half their time creating documentation and another quarter searching for it, when exactly are they doing the actual work that drives your business forward?
Table of Contents
Getting Started With SweetProcess Knowledge Base Generator
Why Use SweetProcess’s Knowledge Base Generator?
Knowledge Base Generator Use Cases
How Interview Valet Uses SweetProcess To Create and Manage Its Knowledge Bases
Getting Started With SweetProcess Knowledge Base Generator
SweetProcess’s knowledge base generator makes the knowledge base creation process more efficient. With SweetAI, you don’t have to worry about where to start because you can just ask it to guide you.
That said, let’s walk through what makes the SweetProcess knowledge base generator stand out and how you can use it (step-by-step).
Step 1: Create a Free SweetProcess Account
First things first, you’ll need to sign up for a 14-day free trial. Fill in your details and click “Start Free Trial.”
Check your email and click the link to verify your email address and activate your SweetProcess account.
Step 2: Automatically Generate Procedures With SweetAI
To create a knowledge base on SweetProcess, you have the option of linking your existing procedure, process, or policy, or creating a new one if you’ve just signed up. In this example, we’ll create a new procedure and then link it to our knowledge base.
To create a procedure, click “Documents” then “New Document.”
Give your procedure a title and click “Continue.” Let’s call this new procedure “Off-Page SEO.”
Now you can manually add steps, or you can automatically generate the procedures with SweetAI.
Let’s try the SweetAI method.
All you need to do is describe the procedure you want to create, and it will autogenerate the steps. In this case, I have asked it to add details to the steps so that anyone reading the procedure understands the purpose of each step.
There you go.
You can add further steps if you require them, but if not, go ahead and click “Approve” to make the draft go live.
Step 3: Edit and Customize Procedures Manually and Automatically
To edit the procedure, click the “Edit” icon.
Doing this would take you back to your procedure, and now you can add a step, make a decision, or end the step, as shown in the image below.
However, if you choose to edit the procedure automatically with SweetAI, simply give it the required prompt and watch the magic happen!
The final step here is to click “Approve” to save the new version.
Step 4: Create and Customize Your Company’s Knowledge Base
To create a comprehensive knowledge base using SweetProcess, click on the “More” dashboard link to reveal a drop-down menu and select the “Knowledge Bases” button from the menu.
Once the new page loads, click on the “Create Knowledge Base” button. Then enter the title of your knowledge base and click the “Continue” button.
One of the unique features of the SweetProcess knowledge base generator is that it is highly customizable. You can choose your preferred theme to give it a more personal feel.
Once you’ve selected your preferred theme, the URL to access your knowledge base will be autogenerated. You can copy it somewhere or click the link to preview it.
Step 5: Add New and Existing Procedures to Your Company’s Knowledge Base
To add a new or existing procedure to your knowledge, start by scrolling to the bottom of the page and clicking “Create Category,” as shown below.
Let’s call this category “SEO Optimization.” Next, click the check icon to save.
Next, click “Add new article” to add a previously created procedure. Let’s choose “Off-Page SEO Optimization.”
Now, return to the procedure page and select the procedure you want to convert to a knowledge base. For example, we’ll choose the Off-Page SEO Optimization procedure shown in the picture.
Then select the knowledge base you want to add it to.
Next, assign the procedure to the knowledge base category that you had initially created.
There you go! Your procedure is now part of your knowledge base!
Now, go ahead and preview it.
Click on the procedure and follow the next prompt until you can see the specific procedure.
Why Use SweetProcess’s Knowledge Base Generator?
If you’re wondering what makes SweetProcess stand out as the most efficient and user-friendly tool for generating a knowledge base, keep reading, as you’ll discover the unique features that place SweetProcess in a league of its own.
Create Free Customized Knowledge Bases
With SweetProcess, you can quickly set up multiple knowledge bases tailored to your organization’s needs. And you do not have to pay a dime to begin creating your customized knowledge bases. SweetProcess lets you own the knowledge base by branding it to your taste. You can pick a theme that matches your brand, add your company logo, and customize your knowledge base URL to match your brand’s web domain. Also, you can edit the text to match your brand voice, which makes it highly customer-centric.
Automatically Create Articles With the AI Document Generator
There’s nothing like writer’s block when you use SweetProcess’s knowledge base generator. The days of staring at a blank page, not knowing what to start, are over with the SweetAI. All you need to generate knowledge base content is to describe the article or process you want covered, and SweetAI will generate the document in seconds. You can modify the content to your taste or simply ask the AI assistant to fine-tune it.
Embed Multimedia Elements Into Self-Help Guides
Sometimes, words alone can’t drive home your point, especially for tasks that are pretty complex or technical. You need images, screenshots, and videos inside your guides and procedures to effectively convey your ideas. That’s where SweetProcess trumps many knowledge base generators. These embedded multimedia elements are helpful for visual learners who can now follow along with less confusion and fewer questions later on.
Customized Private vs. Public Knowledge Bases for Teams and Customers
Once you sign up for SweetProcess, you immediately get access to all the premium features that extend its functionalities. You can control who can access specific documents and who can’t. You’re in control. For example, you can set your knowledge to private access, where only logged-in team members who have the correct permissions can see it, or public access, which is available to customers or anyone on the internet. This level of control helps to keep information secure.
Generate Instant Answers With SweetAI Knowledge Base Chatbot
SweetProcess empowers its users to work independently; you don’t need to wait for your line manager or senior colleague to get answers to your questions. With the SweetAI chatbot, anyone on your team can ask questions and get instant, accurate answers drawn from the data source, like your real procedures and documents. So you can go the long route by checking the actual process, procedure, or policy containing the answers to your questions, or you can cut to the chase and get quicker answers from SweetAI.
Get Real-Time User Feedback
SweetProcess isn’t just an ordinary knowledge base software; it also aids collaboration across cross-functional teams. That’s because team members and customers alike can leave comments, collect feedback, or make suggestions directly on knowledge base articles. This ability to get direct feedback from users helps you spot gaps, fix unclear steps, and generally keep your knowledge base valuable over time. For Ted Fogliani, the CEO of ShipCalm, offering knowledge to their customers is a big game-changer.
Since discovering SweetProcess, Ted and his team have been creating a customer knowledge base out of customer feedback to improve the user experience. That’s because he wants the customers to see what they’re doing. He wants to make sure nothing’s lost in translation, and so they have taken those processes and put them into the knowledge base section of SweetProcess, so that their customers can have access to that.
Knowledge Base Generator Use Cases
The options are limitless with SweetAI. You can create anything you want as long as you have an active account on SweetProcess. From standard operating procedures (SOPs) to product walk-throughs and customer support FAQs, SweetAI can help you automate any knowledge base use case so that you can focus on other aspects of your business.
Here are a few use cases made with SweetAI, our game-changing AI tool for streamlining the documentation and dissemination of information across an organization.
Internal SOPs
The easiest way to create content for your knowledge base is by converting an existing standard operating procedure into a knowledge base article. As previously shown, all you have to do is create a category within the knowledge base and connect the SOP as an article.
Here’s what the process looks like:
Step 1: Create your procedure.
Step 2: Employ SweetAI to write the steps in your procedure.
Here’s the outcome.
Step 3: Set access permissions. After creating the procedure, make sure to set it to be visible only to the intended internal users. You can do this by specifying the teams or groups who should have access.
To do this, click “Teams” and choose the team you want to assign the procedure to.
Step 4: Add the procedure to the knowledge base and create an article using the category you had initially created.
Step 5: View the article in the knowledge base.
Product Walk-Throughs
Just like SOPs, you can also create product walk-throughs using SweetAI. By now, you should be familiar with creating a knowledge base using SweetAI. So we’ll skip the step-by-step process for creating a knowledge base article and just look at what an AI-generated product walk-through looks like.
Step 1: Make your product walk-through procedure with SweetAI.
Step 2: View the product walk-through as a knowledge base article.
Customer Support FAQs
The process for creating customer support FAQs is no different. Simply follow the steps for knowledge base generation, and you’re home and dry.
Step 1: Make your customer support FAQs procedure with SweetAI.
Step 2: View the product walk-through as a knowledge base article.
Company Policy Wikis
Creating a knowledge base article from a policy follows the same steps as creating a procedure-based knowledge base. Start by creating a policy with SweetAI (instead of a procedure) and follow the same steps when creating a knowledge base article.
Step 1: Make your company policy wikis with SweetAI.
Step 2: View the “Company Policy Wikis” as a knowledge base article.
Team Onboarding Guides
Team onboarding guides are some of the most common articles on knowledge bases for internal teams. Therefore, it would be nice to see what it looks like.
Step 1: Make your team’s onboarding guides with SweetAI.
Step 2: View the team onboarding guides as a knowledge base article.
How Interview Valet Uses SweetProcess To Create and Manage Its Knowledge Bases
Before SweetProcess, Tom Schwab, Chief Evangelist Officer of Interview Valet, constantly found himself juggling a growing remote team that lacked proper documentation for critical processes. Workflows lived across scattered documents, and each new employee faced a steep, months-long learning curve. “When we brought people on, it was really hard to teach them, and it was taking them the better part of six months to come up to speed. Now, with the processes and resources we have, we’re getting people up to speed in thirty days, and they’re doing it consistently,” Tom shares.
Tom tried tools like Google Docs and Asana, but nothing quite solved the chaos. It took his team suggesting SweetProcess before he finally made the switch. The transformation was immediate. Instead of the same old questions landing in his inbox, answers started living in SweetProcess, and the best part was how collaborative it became. Team members themselves began documenting solutions as new questions came up, relieving Tom and spreading expertise throughout the organization.
With SweetProcess, Interview Valet established a centralized knowledge base accessible to everyone, a feature Tom considers crucial for a remote, global team. “As a remote team, I’ve got people in Europe and North America. I got one in Okinawa. I’m not available every hour of every day to answer the same questions over and over. Everything is in SweetProcess, and if it’s not, the first thing we say is, ‘Oh, we need to add that the next time we do it.’ It takes a little bit more time to document it, but it saves so much time,” he explains.
Now, their onboarding process, training, and daily operations are smooth, with answers just a few clicks away for every employee, no matter the time zone. Tom admits he relishes the freedom: “I have a lot fewer Slack messages and emails from the team asking, ‘How do you do this?’ Now they don’t even ask right because they’ll go to SweetProcess, put it in there, and find out what they need. If they can’t find it, usually the question is now directed to a peer, ‘Hey, where is this in SweetProcess?’”
By documenting business processes in SweetProcess and building a robust knowledge base, Tom turned Interview Valet into a scalable, efficient organization where growth is no longer limited by team capacity. “Scaling takes money, from marketing money to resources to all the rest. If you look at it and say, ‘We can bring somebody on, and if it’s the right person, we’ll know within thirty days based on this.’ That’s been a game changer from looking at scaling the business and doing it cost-effectively,” he reflects.
With knowledge no longer trapped in anyone’s head and an empowered remote team, Tom can focus on expanding Interview Valet, confident that his team has everything they need, exactly when they need it.
You can also improve your team’s efficiency by building a centralized knowledge base with SweetProcess’s knowledge base generator. Sign up for a free 14-day trial to get started.
Knowledge Base Generator FAQs
We’ve compiled some of the most frequently asked questions about our knowledge base generator. Whether you’re new to SweetProcess or looking to optimize your workflow, these answers will move you a step closer to generating knowledge bases that enhance your business growth.
How Does the Knowledge Base Generator Work?
The SweetProcess knowledge base generator lets you create, edit, and organize knowledge bases efficiently with both manual and AI-assisted methods. Start by building procedures step-by-step yourself or use SweetAI to autogenerate drafts from simple prompts. You can refine content manually or with AI suggestions.
Note that you must approve the draft before it can go live. Next, create your customizable knowledge bases with themes and categories and add new or existing procedures. The system updates instantly across the board, and this enables easy access and fresh documentation. This flexible approach to knowledge base generation saves time and keeps teams aligned with up-to-date, organized resources.
Can AI Generate Knowledge Base Articles?
Yes, generative AI technology like SweetAI can generate knowledge base articles. You simply describe the topic or process you want to document, and the AI creates a detailed draft for you. It saves time, offers a solid starting point, and you can revise or expand on its suggestions to suit your needs. With this, teams can quickly produce up-to-date, organized content without starting from scratch.
Are There Extra Fees To Create and Maintain a Knowledge Base?
You don’t pay any extra fees specifically to create or maintain a knowledge base in SweetProcess. All features, including managing knowledge bases, are included with a single monthly or annual subscription. Depending on the plan you subscribe to, you could get full access for up to twenty active users, and only pay more if you have additional active team members.
With SweetProcess, there are no tiered upgrades or hidden charges for knowledge base features, and the platform’s flat pricing gives everyone on your team unlimited use of all its tools, including knowledge base creation and management.
How Many Knowledge Bases Can I Manage on SweetProcess?
There’s no set limit on the number you can create. Therefore, you can manage multiple knowledge bases in SweetProcess, including internal or external knowledge bases as your business requires. You can also separate knowledge bases by department, audience, or project and assign permissions so the right people have access.
It goes without saying that if you need help creating a knowledge base article, our artificial intelligence (AI) tool, SweetAI, can help you. Try it free by signing up for a 14-day trial.
