By Carlo Borja | 8 mins
As director of operations at Forensic Analytical Consulting Services Inc., Kevin Trapp is responsible for ensuring efficiency and consistency in the organization. Maintaining consistency across the organization became a challenge as they began to expand to multiple locations. Although they had existing standard operating procedures (SOP), the SOPs fell short of streamlining their workflow. Employees […]
By Carlo Borja | 9 mins
Founder and managing lawyer at Resolute Legal David Brannen was inspired to establish his business due to an unpleasant experience he and his family had with the law when he was a child. His fisherman grandfather and other members of his family were out fishing when they sighted a boat coming in their direction. When […]
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As the vice president of innovation and culture at Everywhere Wireless, an internet service provider, part of Tom Vranas’s duties was to enhance their business processes. Despite having existing standard operating procedures on the ground, the need for a more effective system became imperative as the company continued to grow. More employees were hired to […]
By Owen McGab Enaohwo | 7 mins
Matthew Louridas—director of operations and client services at Forest Incentives—was the go-to person for all process-related issues at the company. When the organization began to expand and was faced with problems of a lack of proper documentation, it all fell back on him. The manual documentation system that the company had relied on for so […]
Florinela Serban was saddled with the responsibility of streamlining the business processes at Onogo when she transitioned from being a customer service manager to the head of operations. Having worked in the organization’s customer service department for five years, she was aware of a need to create a more solid operational structure with a workflow […]
President of Americanflat, Giorgio Piccoli, has always had a penchant for interior decoration. His inability to get affordable wall art for his apartment when he moved to New York inspired him to go into the business with a mission to provide high-quality wall art to people at affordable prices. He understood that streamlining his business […]
By Owen McGab Enaohwo | 8 mins
Justin Compton and Heather MacLean are employees of the Texas Department of Family and Protective Services, a government agency that processes over 40,000 requests for records every year. With such a high volume of work, the organization has to be careful to ensure accuracy in its documentation. Having used several tools such as SharePoint, Microsoft […]
By Owen McGab Enaohwo | 9 mins
As the technology process coordinator at Atlantic Sapphire, Stanley Kolosovskiy was tasked with ensuring that the organization’s business operations were optimal, but the absence of an effective workflow system was a challenge toward achieving that. He struggled with the software on the ground, despite having a minor in computer science and being a process-driven ISO […]
Introduction As president at Location Accès Crédit, Michel Coutu was committed to assisting his clients with accessing vehicle loans in Canada amid the strict loan regulations in the country. The success of every application required the utmost attention to detail and efficiency among employees. Maintaining such a high standard was a challenge due to the […]
Introduction As president and chief executive officer at Tameer Inc., Bilal Farooq was the go-to person for all work-related questions. It did not seem like a problem initially until the questions became unending. Employees would call to inquire about the minutest detail. Keen to put an end to that cycle, he sought a system where […]