Deggy Help Center

How to send hardware for Service & Repair

READ BEFORE PROCEEDING 
  • The Deggy Steel Pen Reader's battery typically lasts 2 years. 
  • The USB connected Downloaders use drivers to communicate with your computer. 
Below are links to troubleshoot common problems.
Troubleshoot DLS

If the hardware is still not functioning properly use the information listed below to send it into our Service Department. 
  1. 1

    Sending in Hardware for Service & Repair

    Deggy does not require an RMA. We suggest sending hardware in via a certified courier... UPS, FedEx, DHL, USPS Priority (with tracking) and insured. Inside the package include the following: 

    • Business Name
    • Business Address
    • Business Contact
    • Accounts Payable Contact 
    • Email Address
    • Phone Number
    • Issue with hardware 

    Send the hardware you are having problems with to the following address:

    Deggy Corp.
    Attention: Service Department 
    7900 Oak lane
    Suite 400
    Miami Lakes, FL 33016 




    If you have additional questions, contact support@deggy.com